Operations Processing Associate
2 months ago
**Activities Performed**
- Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global.
- Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
- Correct settings and configuration of New and Existing cameras, remotely.
- Investigate and resolve data or account discrepancies
- Escalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request/issues.
- Demonstrate good interpersonal and customer relationship skills
- Document all activities and actions required to successfully resolve customer issues.
- Provide efficient and courteous service to customers at all times.
**Required Experience and Qualification**
- Open to work in 24 x 7 environment, specially US shifts
- Strong attention to detail, time management and organizational skills.
- Ability to communicate (oral and written) effectively to exchange information with our client.
- Graduate, in any stream
- Should be working from Delhi NCR region in current WFH situation
**Typical Years of Experience**
- Typically requires 1-3 years relevant experience.
Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
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