Associate 1 - Financial Operations
2 months ago
**Essential Duties & Responsibilities**
- Respond to client inquiries or complaints regarding company products, contractual agreements, licensing, and billing
- Process electronic payments via inbound telephone calls
- Review and research account inquiries with respect to established policies, billing, procedures, contractual agreements, and current licensing practices
- Follow up on leader’s requests and internal requests
- Coordinate problem resolution with appropriate departments
Skills/Knowledge
- Knowledge of Microsoft Office
- Strong oral and written communication skills
- Strong problem-solving/analytical skills
- Excellent customer service skills required
- Must be able to work well under pressure to meet deadlines
**Work Environment/Physical Demands**
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for most of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of their workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’
work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
- The role necessitates the ability to listen and speak clearly to customers and other associates
- The work environment is an open room with other associates and noise from others will be part of the regular workday
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