Genesys Gvp

**Genesys GVP**

Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.

What skills/attributes are a must have?
- 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
- 3+ years of Configuration management tools
- Experience in developing Routing workflows using Composer
- 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
- Ability to architect routing design and development for new solutions that will be implemented for the customer
- Experience in troubleshooting routing issues in production on call
- Excellent Communication and interpersonal skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 - ₹75,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)