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Enrollment Associate

4 weeks ago

India Coursera Full time

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding the reach of Coursera’s brand and bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives.

**Responsibilities**:

- Schedule high intent learners with an Enrollment Counselor for a program overview and next steps.
- Assist in various outreach campaigns including learner re-engagement and registration.
- Ensure learner updates are recorded in CRM and provide high-level reporting and insights on top-of-funnel progress
- Maintain a basic level of knowledge and understanding of Coursera hosted programs offerings and services.

**Basic Qualifications**:

- 1+ years experience in customer service, sales, higher education admissions, or recruitment
- Experience in a metrics-driven environment
- Demonstrated a history of establishing rapport and building relationships
- Business fluency in English

**Preferred Qualifications**:

- Salesforce or similar CRM experience preferred
- Ability to work across multiple time zones
- Demonstrated written and verbal communication skills and strong attention to detail
- Excellent customer service skills, able to work with multiple stakeholders at the same time
- Highly organized and efficient in maintaining digital records for reporting purposes

**If this opportunity interests you, you might like these courses on Coursera**:

- Sales Training: Building Your Sales Career
- Salesforce Fundamentals
- Getting Started with Google Workspace

**LI-JB1**:
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

LI-Remote

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