Guest Relation Executive
3 days ago
**Key Responsibilities**:
- **Guest Interaction**:
- Greet and assist guests upon arrival and during their stay.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- **Front Office Management**:
- Assist in check-in and check-out processes.
- Maintain reservation systems and ensure accurate record-keeping.
- Coordinate with the housekeeping and other departments for room readiness and guest preferences.
- **Event Support**:
- Organize and manage guest events, ensuring smooth operations.
- Collaborate with event planners and ensure guest satisfaction during special events.
- **Service Standards**:
- Uphold the hotel’s quality and service standards.
- Implement customer feedback mechanisms to improve guest satisfaction.
- **Team Collaboration**:
- Act as a liaison between guests and internal departments.
- Train staff in guest service etiquette and problem resolution.
**Skills and Qualifications**:
- A degree or diploma in hotel management or hospitality.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with reservation software (e.g., Opera, PMS).
- Previous experience in guest relations or front desk operations is preferred.
**Work Environment**:
- Typically based in a hotel, resort, or hospitality venue.
- Shift-based work, including weekends and holidays.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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