Client Service Coordinator
2 weeks ago
Client Services Co
- ordinator handle client enquiries relating to finances, assist in sales, and resolve problems or complaints over the phone or online. They establish and maintain good customer relations and trust.
**Responsibilities:
- **
- Communicate ideas and solutions effectively to maintain positive, ongoing business relationships and customer service.
- Oversee and coordinate service outreach and marketing trends.
- Determine service demand and customer awareness.
- Coordinate marketing campaigns with sales activities.
- Track campaign success and report sales revenue standings.
- Monitor and report on customer satisfaction.
**Requirements**:
- Speaking with clients over the phone and online.
- Understanding client needs and objectives.
- Addressing enquires and resolving concerns efficiently and proactively.
- Processing client orders or complaints.
- Building client relationships.
- Documenting calls and filing written reports.
- Reporting to a group manager and working with the team to achieve targets.
- Driving license Mandatory.
Client Services co-ordinator must uphold the highest standards of ethics and data privacy and receive regular training on these standards.To become a Client Services Officer, qualifications are not required but they will surely be of great advantage when seeking employment.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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