Customer Experience Associate

6 months ago


Bhubaneswar Orissa, India PrintPanda India Private Limited Full time

**Customer Experience Associate**

**Join Our Thriving Décor Revolution**

Magicdecor® began its journey in 2020 with a fiery passion for transforming spaces into havens through innovative décor solutions. Our range of trendsetting products includes wallpapers, blinds, canvas art, curtains, and a diverse range of cutting-edge home decor items.

We are committed to revolutionizing interiors and have made our presence felt across multiple channels. From the tangible touch of our offline stores to the convenience of our online platforms, the sophistication of our retail outlets, and the personalized touch of our B2B endeavors, we're everywhere

Operating from the vibrant city of Mumbai, our direct-to-consumer (D2C) business delivers top-notch décor experiences right to our customers' doorsteps.

Our soaring growth trajectory sets us apart. We have achieved a monumental 100X growth over the past three years, with a staggering 30% month-on-month growth rate—testament to our unwavering commitment and boundless potential.

Join us in shaping the future of décor We are seeking passionate individuals ready to infuse their energy into our dynamic team, driving us further on our path to greatness.

Let's paint a vibrant future together, one exquisite décor piece at a time ✨

**What You’ll Do**
- Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Continually collaborate with multiple departments to understand and develop product knowledge.
- Ownership to improve processes by analyzing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience.
- Support in various ad-hoc audits and other internal control initiatives on an ongoing basis.
- Be a great culture fit - have the start-up energy and be ready to be always on the move.

**What You’ll Need**
- 1-3 years of experience in Customer Support, Customer interaction, Negotiation
- Experience in the field of Interior Design / Insurance/ Healthcare is an added advantage.
- Hand-on experience in handling customers
- Exceptional verbal & written communication skills

**What You’ll Get**
- Open Door Policy
- Work in a pleasant environment with little hierarchy
- Dynamic working environment in a growing firm
- Strong support from peers

Skills: Customer Relationship Management (CRM), Customer Experience, Customer Retention, Customer Service, Oral Communication, Organization Skills, Negotiation, Business Client Relations, Interpersonal Skills, Phone Manner

**Key Points: This is on-site job at Bhubaneswar.**

**Timings: Rotational Shift**

**Working days: Rotational Days based on business needs - Weekly off available**

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹27,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer retention: 1 year (required)
- Customer support: 2 years (required)
- Computer literacy: 1 year (required)

**Language**:

- Hindi (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person



  • Bhubaneswar, India MagicDecor Full time

    Job DescriptionWe are looking for an enthusiastic Customer Support Specialist to join our team! The ideal candidate for this position will need to be the best negotiator and have strong query management skills. They will have to provide continuous support to handle any queries and escalations with regards to the product and service provided by the company...


  • Bhubaneswar, India MagicDecor Full time

    We are looking for an enthusiastic Customer Support Specialist to join our team! The ideal candidate for this position will need to be the best negotiator and have strong query management skills. They will have to provide continuous support to handle any queries and escalations with regards to the product and service provided by the company and provide...

  • Project Supervisor

    5 months ago


    Bhubaneswar, Orissa, India MoSahay Associate Full time

    Must have work experience on **waste water treatment and water industries**. - Oversee the complete lifecycle of multiple water treatment projects, from initiation through to completion. - Ensure timely and cost-effective project execution while meeting all scope requirements. - Develop and manage project budgets, ensuring financial sustainability. -...


  • Bhubaneswar, Orissa, India Tatwa Technologies Ltd Full time

    Roles & Responsibilities: - Interacting with customers through calls - Addressing customer concerns,complains,and enquires effectively - Building and maintaining strong customer relationship - Assisting customer’s with product enquiries, providing information about products and services Interested can contact -8093081539 **Job Types**: Full-time,...


  • Bhubaneswar, Orissa, India Tech Mahindra Full time

    **Title: Associate** **Work Location**:Bhubaneswar **Job Type**: 6 Month Contract (can be hired as fulltime) **100% Onsite (Work from Office)** **Pay Rate**: 1.6 LPA to 1.8LPA (Depends on LOB) **Key points**: E-Commerce customer service profile, Voice Process, 24*7 environment (rotational shifts), 6 days working, 1 WO (rotational), one sided cab facility...

  • Packing Associate

    5 months ago


    Bhubaneswar, Orissa, India WikiLabs India Pvt Ltd Full time

    **: - **Job Title**: Packing Associate** **- **Location**: Bhubaneswar** **- **Salary**: ₹9500 - ₹10000 per month** **- **Job Type**: Full-time** **- **Responsibilities**: - Bag, box, or gift-wrap packages according to customer preferences and store guidelines. - Greet customers warmly as they leave the store, providing friendly and courteous...


  • Bhubaneswar, Orissa, India Tech Mahindra Full time

    **Title: Associate** **Work Location**:Bhubaneswar **Job Type**: 6 Month Contract (can be hired as fulltime) **100% Onsite (Work from Office)** **Pay Rate**: 1.6 LPA to 1.8LPA (Depends on LOB) **Key points**: E-Commerce customer service profile, Voice Process, 24*7 environment (rotational shifts), 6 days working, 1 WO (rotational), one sided cab facility...


  • Bhubaneswar, Orissa, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Location: Kolkata Qualification: 10+2 or above Languages: Odia Pay: ₹11,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1...


  • Bhubaneswar, Orissa, India Swami Vivekananda National Youth Council Full time

    **Duties and responsibilities of a customer service representative** - Take ownership of customer issues.... - Troubleshoot problems and drive resolutions.... - Escalate unresolved issues to relevant internal teams.... - Collect prompt and accurate customer feedback.... - Document knowledge as solution articles.... **Salary**: ₹11,600.00 - ₹21,401.14...


  • Bhubaneswar, Orissa, India Swami Vivekananda National Youth Council Full time

    **Duties and responsibilities of a customer service representative** - Take ownership of customer issues.... - Troubleshoot problems and drive resolutions.... - Escalate unresolved issues to relevant internal teams.... - Collect prompt and accurate customer feedback.... - Document knowledge as solution articles.... **Salary**: ₹17,600.00 - ₹29,401.14...

  • Data Entry Associate

    6 months ago


    Bhubaneswar, Orissa, India Corporate Ranking Digital Consulting Pvt Ltd Full time

    We are looking for Data Entry Associate for Bhubaneswar location. - Salary: 10k-12k - Location: Santoshivihar, Laxmisagar - Entering client and account data from source documents within time limits - Compiling, verifying accuracy and sorting information to prepare source data for computer entry - Reviewing data for deficiencies or errors, correcting any...

  • Process Associate

    6 months ago


    Bhubaneswar, Orissa, India Wipro Limited Full time

    Bhubaneswar, India - DOP - 3059355 **Experience Profile** **Education Requirements** **Role** **Offshore Staff** **Offshore Staff** Associate- Fresher or Experience - Strong aptitude for learning system software and product specific information - Strong analytical skills - Good English Comprehension skills - Ability to multitask with Keyboard shortcut...

  • Process Associate

    6 months ago


    Bhubaneswar, Orissa, India Wipro Limited Full time

    Bhubaneswar, India - DOP - 3052981 **Job Description**: **UHG Claims** **Experience Profile** **Education Requirements** **Role** **Offshore Staff** **Offshore Staff** Associate- Fresher or Experience - Strong aptitude for learning system software and product specific information - Strong analytical skills - Good English Comprehension skills - Ability...


  • Bhubaneswar, Orissa, India Heritage Vision Education Trust Full time

    **Company: Heritage Vision Education Trust** **Company Profile**: HVET is a premier educational organisation running PPP collaborative course in reputed Govt. colleges and universities in Odisha. **Position: Assistant / Associate Professor - Management ( Marketing/Finance/HR)** **Requirement**: **Educational Qualification : M.Com/ MBA** **Experience: 0-7...


  • Unit - 4, Bhubaneswar, Orissa, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction. **Business Function**: EQ India Operations...


  • Bhubaneswar, Orissa, India V3 Infosolutions Full time

    Urgent hiring Clinical Associate-Gynec for reputed maternity hospital near Bhubaneshwar. Qualification : MBBS+DGO/ DNB/ MS with valid Odisha Medical Council Registration. Experience : 0 to 1+ years relevant experience with 50+ beded women and child healthcare hospital is required. Job Description : 1. Manage OPD, Indoor ward and Emergency independently. 2....

  • Operations Associate

    2 months ago


    Bhubaneswar, Orissa, India NIIS Group of Institutions Full time

    **Job Overview**: The Operations Associate will play a key role in supporting the execution of the marketing campaign by coordinating with various departments to ensure smooth operations. This role involves managing logistics, tracking progress, and assisting in the day-to-day operations of the marketing team to ensure deadlines and objectives are...

  • Assistant Professor

    6 months ago


    Bhubaneswar, Orissa, India GITA AUTONOMOUS COLLEGE BHUBANESWAR Full time

    **Assistant Professor**: Qualification & Experience a) B.Tech and M.Tech with first class in relevant branch with consistent academic records. b) At least two years of experience in Teaching/ Industry, this is desirable. **Associate Professor**: Qualification& Experience a) PhD in relevant field with qualification as above that is for Assistant...


  • Bhubaneswar, Orissa, India Jet Bridge Full time

    **Job Title: Associate - Govt. and Public Sector Advisory (Freshers/Entry-Level)** Company Name: Jet Bridge Location: Bhubaneshwar, Odisha Position Type: Full-time **About Us**: Jet Bridge, an Airports Council International (ACI) World Business Partner, began operations in 2021 with the goal of offering specialized aviation training. After successfully...


  • Satyanagar, Bhubaneswar, Orissa, India SOURCBOX SOLUTION Full time

    **Responsibilities**: - Handling inbound and outbound calls, following up on inquiries and databases. - Performing counselling for interested clients by making outbound calls. - Scheduling meetings with counsellors (Virtual or Personal). - Converting positive clients into registration. - Create profile and document verification for registered...