Customer Experience Associate
6 months ago
**Customer Experience Associate**
**Join Our Thriving Décor Revolution**
Magicdecor® began its journey in 2020 with a fiery passion for transforming spaces into havens through innovative décor solutions. Our range of trendsetting products includes wallpapers, blinds, canvas art, curtains, and a diverse range of cutting-edge home decor items.
We are committed to revolutionizing interiors and have made our presence felt across multiple channels. From the tangible touch of our offline stores to the convenience of our online platforms, the sophistication of our retail outlets, and the personalized touch of our B2B endeavors, we're everywhere
Operating from the vibrant city of Mumbai, our direct-to-consumer (D2C) business delivers top-notch décor experiences right to our customers' doorsteps.
Our soaring growth trajectory sets us apart. We have achieved a monumental 100X growth over the past three years, with a staggering 30% month-on-month growth rate—testament to our unwavering commitment and boundless potential.
Join us in shaping the future of décor We are seeking passionate individuals ready to infuse their energy into our dynamic team, driving us further on our path to greatness.
Let's paint a vibrant future together, one exquisite décor piece at a time ✨
**What You’ll Do**
- Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Continually collaborate with multiple departments to understand and develop product knowledge.
- Ownership to improve processes by analyzing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience.
- Support in various ad-hoc audits and other internal control initiatives on an ongoing basis.
- Be a great culture fit - have the start-up energy and be ready to be always on the move.
**What You’ll Need**
- 1-3 years of experience in Customer Support, Customer interaction, Negotiation
- Experience in the field of Interior Design / Insurance/ Healthcare is an added advantage.
- Hand-on experience in handling customers
- Exceptional verbal & written communication skills
**What You’ll Get**
- Open Door Policy
- Work in a pleasant environment with little hierarchy
- Dynamic working environment in a growing firm
- Strong support from peers
Skills: Customer Relationship Management (CRM), Customer Experience, Customer Retention, Customer Service, Oral Communication, Organization Skills, Negotiation, Business Client Relations, Interpersonal Skills, Phone Manner
**Key Points: This is on-site job at Bhubaneswar.**
**Timings: Rotational Shift**
**Working days: Rotational Days based on business needs - Weekly off available**
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹27,000.00 per month
**Benefits**:
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer retention: 1 year (required)
- Customer support: 2 years (required)
- Computer literacy: 1 year (required)
**Language**:
- Hindi (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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