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Avp - Background Screening (Apac & Amer) - People

5 months ago

Pune, India Credit Suisse Full time

**Your field of responsibility**

Join us as a Team Leader in MyHRS&S team, reporting into GCC Lead / VP.

Your responsibilities include but not limited to:

- Operations Management - Operations and team supervisor with end-to-end responsibility for operations of assigned team of 10-15 team members supporting APAC and US region for Background Screening.
- Activities involve operations planning, resourcing, training, ensuring deliveries as per defined SOPs, managing case queue for assigned team, act as go to person and operational expert for the junior team members.
- People Management - people managing assigned resources, act as a mentor, responsible for their engagement, performance management and enabling growth within CS
- Stakeholder Engagement - actively engage with partners across geographies, develop understanding of their needs and deliver as per agreed SLAs
- Analytical abilities - ability to use data to maintain control over processes, identify-opportunities to improve. Use data to demonstrate process improvement
- Automation/Transformation - participate in driving initiatives to reduce waste and create efficiency to help improve employee lifecycle.

**Your future colleagues**:
Operations Team, responsible for enabling HR core process for Credit Suisse employees. The broader MyHR S&S team consists of 250 colleagues, and we are all passionate about HR topics and love to work collaboratively. We are actively working on process re-engineering with digital solutions using Agile and Lean approach.

We also have various career opportunities for our colleagues through Rotation program which helps explore different HR processes and a robust growth and development strategy.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

**Your skills and experience**

We are looking for:

- 8-10+ years of relevant experience with Background Screening
- Experience in HR Service center operations or Background Screening space in large matrixed organizations along with experience in working with multiple clients/processes in fast paced/3rd party BPO environment would be preferred
- Proficient in Excel, a Six Sigma/Lean certification will be an added advantage
- Outstanding analytical problem-solving skills approach to collate data, draw inference and present with recommendations along with action plan, as well as experience in improvement and/or automation of processes
- Open to working in all shifts, as well as work in a fast-paced environment
- Outstanding feedback skills, should have managed people directly in the past should be aware of dynamics of people management & development
- Ability to plan and organize, can perform analysis of performance data, find opportunities for improvement and demonstrate impact over time
- Able to logically prioritize tasks and work schedules in advance
- Ensures processes and control are aligned to established procedure (SOP's), protocols
- Can build and maintain positive working relationships with partners across regions, ability to work across cultures
- Proficiency of basic business vocabulary/HR glossary
- Able to suggest potential improvements in productivity/efficiency in processes
- Preventive than reactive, solution oriented
- Result oriented, dedicated, hardworking and can work on own initiative whilst also delivering on time with a high level of integrity, sense of urgency, attention to detail and quality standards

Dedication to fostering an inclusive culture and value diverse perspectives.

**Your new employer**:
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.