Customer Care Executive

6 months ago

Faridabad, India D'ART PVT. LTD. Full time

**D’ART**

**Job Title Customer care executive**

Reporting Structure Reporting next to hierarchy

Years of Experience 0-1 year

Qualification Graduation or Relevant Degree

Employment Status Permanent

Job Location Faridabad

Salary Slab Up to 20 K

**ABOUT US**:
'Designing The Change' over the past 5 years, we firmly take a stand on our E.U.T (Enroll, Upgrade,

Transform) model which is philosophical when we are working with our supreme clients over the globe. Our team of designers has a manufacturing intellect, which sets us apart from our competitors, as we understand their challenges deeply. For the same, we are looking for someone who can share the passion with us, like ours.

Our RTBs (Reasons to Believe)
- D'ART vows a 'hundred' every time it delivers its services to them and we go by these five norms which make you clear about us:
1. Quality Service

2. Result-Oriented

3. On-time Delivery

4. Reliability

5. Transparency

The above-mentioned philosophical model and our RTBs had resulted in over 350 ventures, 2000 flagship stores, 10,000+ fuel courts, and 20,000+ stores per year delivered from [Design+

Production+ Deployment]. With all that, 8 nations hold our presence and we're eyeing to cover 195 nations all over the globe in coming fruitful years. Lately, we have won World's Biggest Design

Award - A' Design Award for the second consecutive time that had made us the only Retail Design

Agency to win the award two times in a row.

**JOB OVERVIEW**:
This role involves a variety of tasks, including making calls, handling escalations, collecting data, and preparing presentations when necessary.

**KEY RESPONSIBILITIES**:
**1. Communication and Coordination**:

- Initiate and maintain regular communication with vendors, dealers, and clients.
- Act as a primary point of contact for all queries, concerns, and issues from various stakeholders.
- Coordinate with the projects team to collect relevant data and information for

**D’ART ** effective communication.

**2. Vendor and Dealer Management**:

- Establish and nurture positive relationships with vendors and dealers, ensuring their needs are met.
- Address vendor and dealer inquiries promptly and professionally.
- Collaborate with vendors and dealers to resolve any issues or disputes that may arise.

**3. Issue Escalation and Resolution**:

- Handle escalated concerns from clients, vendors, and dealers with empathy and efficiency.
- Investigate issues, gather necessary information, and work towards timely and satisfactory resolutions.
- Keep detailed records of escalated cases, actions taken, and resolutions provided.

**4. Data Collection and Analysis**:

- Collaborate with the projects team to gather accurate data and information related to ongoing projects.
- Compile and analyze collected data to generate insights that contribute to decision
- making and process improvements.

**5. Presentation Preparation**:

- Create and update presentations as required, using tools such as Microsoft

PowerPoint.
- Ensure that presentations are visually appealing, organized, and effectively convey the desired information.

**6. Public Relations (PR) Management**:

- Maintain strong and positive PR with clients, vendors, and dealers.
- Foster open lines of communication and trust-building activities to enhance relationships.

**QUALIFICATIONS**:

- Bachelor's degree in a relevant field (Business Administration, Communication, etc.).
- 0-1 year of experience in customer care, vendor coordination, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using Microsoft Office tools, particularly PowerPoint.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Empathetic and patient demeanor while dealing with stakeholders/clients.
- Strong organizational skills with keen attention to detail.
- Ability to work collaboratively within a team and independently when required.
- Positive attitude, adaptability, and willingness to learn and grow.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9717398839

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