Customer Relationship Executive

3 weeks ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relationship Executive

Property and Asset Management

**What this job involves**:
Providing help and advice to visiting customers in case any help they ask for.
Investigating and solving customers' problems.
Handling customer complaints or any crises, such as security issues or a customer being taken ill.
Keeping accurate records of discussions or correspondence with customers.
Producing written information for customers, often involving use of computer packages/software;
Developing feedback or complaints procedures for customers to use.
Get customer feedback and liaise with Customer care Manager for any remedial action.
Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Property at an optimum level.
To handling the lobby movement & greeting to the guest
Key management
Issue RFID tag to residents for their vehicle entry
Do the biometric for residents.
Coordinate for KHO & PPSV arrangement
Coordinate for Tata Power name change process.
Completing new moved in guest formalities as mentioned below ;
Taking family details of new moved in guest and updating in occupancy report
Coordinate for NOC process for tenant.
Distribution of Tata power electricity bills to resident every month by bellhop.
Sending occupancy report on daily basis
Sharing vendor contact list with new moved in guest.
Handling Visitor Management system packages/software;
Writing reports on analyzing the customer service that Property Property provides.
Developing feedback or complaints procedures for customers to use.
Get customer feedback and liaise with Customer care Manager for any remedial action.
Inform Housekeeping Executive in case of any untidiness found.
Inform Security and Help Desk in case of any untoward incident.
Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Property at an optimum level.
Communicates effectively with superiors, peers and subordinates.

**Sound like you? To apply, you need to be**:
A bachelor’s degree in any stream.
Excellent customer relation skills.
Must be a highly motivated self-starting team player with good communication skills.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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