Customer Retention Executive

4 weeks ago

Thane, India Superbottoms Full time

**About Us**:
Superbottoms is a direct-to-consumer brand that makes functionally smart and sustainable products for parents who are conscious about their parenting choices. Backed by leading investors such as Saama Capital, Titan Capital and DSG Consumer Partners, Superbottoms is poised to establishing the category of cloth diapers in India and other sustainable, functional baby products & Kidswear in India.

**Job Overview**:
**Key Responsibilities**:

- Create monthly strategies.
- Ideate, build & execute consumer lifecycle programs to drive retention, reactivation, engagement and onboarding with a focus on Conversions, LTV & repeat purchases.
- Innovate, launch, and grow new marketing programs on the platform in areas such as consumer delight, loyalty, recommendation and automated marketing.
- Analyzing of retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization.
- Partner with the product team (website) to translate business goals into short term and longterm product roadmaps.
- Comfortable in generating a strategic vision as well as glide path with product teams.
- Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these.
- Work closely with the Acquisition team to build processes for customer onboarding process in the channel mix to maximize retention.
- Work closely with Business Analytics and Digital Marketing teams to build prediction models in order to optimize re-engagement strategies.

**Qualification & Skills**:

- Any graduate
- 3+ years of experience in user management, consumer lifecycle or CRM roles in consumeroriented businesses.
- Expertise in using tools like Clever Tap, Moengage, Webengage, etc.
- Expertise in creating journeys for different customer segments.
- A hustler and a leader with great attention to detail.
- A keen sense of ownership, speedy execution and resourcefulness.
- Demonstrated skills in managing complex processes with multiple business owners, making trade-offs against business priorities.
- Passion for data, metrics and quantitative/qualitative analysis, and ability to turn analysis into actionable marketing plans.
- Ability to develop strategies and measurable implications with strong analytical skills.
- Prior experience in managing and developing people and skills is a must.
- Prior experience of working with e-commmerce, D2C companies will be a plus.

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

  • Customer Retentions Agent

    1 month ago

    Thane, India LAYAM GROUP OF COMPANY Full time

    **Customer Retentions**     Shift Window : 24/7       Working Days : 5       Week Offs : Any two (Rotational week offs)       Location - Ghansoli - Loma It Park.       Graduate/Undergraduate with minimum 6months Inbound Voice Experience Mandatory       Voice Selects Only(Excellent...

  • Retention Process

    4 weeks ago

    Thane, India Abhinav Institute of Technology and Management Full time

    **Customer Service** **Retention Process - ( Loan )** Location - Thane, Wagle Estate Qualification - 1. 12th with - 6 months experience 2. Graduates - Fresher Salary - **( In Hand - 15,000 ) / ( CTC - 19000)** Shift - Day Rotational Shift Facility - Pick & drop from Thane Station Contact - 7400148340 Want immediate joiners **Salary**: ₹15,000.00...

  • Customer Relationship Executive

    1 month ago

    Thane, India Gautam Modi Group Full time

    **Job description** - Customer Engagement: Act as a point of contact between the organization and its customers - Initiate and maintain regular communication to engage customers - Customer Inquiries: Respond to customer inquiries, questions, and concerns in a timely and helpful manner - Provide accurate information and solutions - Complaint Resolution:...

  • Sales Executive

    1 month ago

    Thane, India Reflective Customer Solutions Full time

    **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

  • Sales Executive

    1 month ago

    Thane, India Reflective Customer Solutions Full time

    Responsibilities: Handle Many Inbound And Outbound Calls To International Clients. Identify The Needs Of Customers and Ensure You Follow The Proper Process And Call Flow Provided By The Company For Uniformity. Also, Well Read On Company Policies And The Website For FAQs Or Policy Related Answers. Maintain Good Relation With Prospect Clients. Meet Personal...

  • Customer Care Executive

    1 month ago

    Thane, India Hexaware Technologies Full time

    **Role & Responsibilities**: - Excellent English Communication Skills needed. - Handling customer complaints also providing them with solutions, also to retain customers. - Ability to take Inbound calls. **In hand Salary upto 32k (Depending on last drawn)** **Age : 38 Years (Maximum)** - Minimum 6 months of International customer service/ Sales, Upsell,...

  • Customer Care Executive

    2 weeks ago

    Thane, India Hexaware Technologies Full time

    **Role & Responsibilities**: - Excellent English Communication Skills needed. - Handling customer complaints also providing them with solutions, upselling, also to retain customers. - Ability to take Inbound calls. **In hand Salary upto 30k (Depending on last drawn)** **Age : 38 Years (Maximum)** - Minimum 6 months of International customer service/...

  • Customer Sales Executive

    3 weeks ago

    thane, India Recruit Hub Full time

    Languages Req English +Hindi, English+Tamil+Hindi, English +Malayalam Location Thane  Requirement Very excellent written & verbal communication skills:  Looking candidates from sales background   Candidates should have sales knowledge ,comfortable to achieve target   Minimum 6months of experience , Fresher are welcomed. Education HSC/ GraduatesShift...

  • Customer Sales Executive

    2 months ago

    Thane, India Recruit Hub Full time

    Languages Req English +Hindi, English+Tamil+Hindi, English +MalayalamLocation Thane Requirement Very excellent written & verbal communication skills: Looking candidates from sales background  Candidates should have sales knowledge ,comfortable to achieve target  Minimum 6months of experience , Fresher are welcomed.Education HSC/ GraduatesShift timings...

  • Sales Executive

    2 weeks ago

    Thane, India preciseelectricals Full time

    Company Description Precise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952. Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional. Role Description This is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • Sales Executive

    2 months ago

    Thane, India preciseelectricals Full time

    Company DescriptionPrecise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952.Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional.Role DescriptionThis is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • Customer Care Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India SBI General Insurance Full time

    Managing, develop and drive BANCA product migration of central business and achieve New business & cross sell target **Retention / Migration, Portfolio Management** Manage the renewal/product migration portfolio for retail line of ANCA and agency channel to achieve Direct retention targets **Digital Sales Management/ Direct-Cross Sales...

  • Customer Support Executive

    1 month ago

    Thane, India Recruit kart private limited Full time

    **Job description** Job description **Job Summary** - Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective. - Responding...

  • Sales Executive

    2 months ago

    Thane, India preciseelectricals Full time

    Company DescriptionPrecise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952.Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional.Role DescriptionThis is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • Sales Executive

    2 months ago

    Thane, India preciseelectricals Full time

    Company Description Precise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952. Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional. Role Description This is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • Sales Executive

    2 months ago

    Thane, India preciseelectricals Full time

    Company DescriptionPrecise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952.Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional.Role DescriptionThis is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • International Customer Service Representative

    2 weeks ago

    Thane, India firststep services Full time

    They help a customer understand the product and services, answers customers' phone calls and provide support to customers. Also, they focus on creating an exceptional customer experience that helps in customer retention and increases loyalty to their brand. **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Executive work From Office

    1 month ago

    Thane, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform that lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain a property valuation, compare the value with other...

  • Sales Executive

    4 weeks ago

    Thane, India preciseelectricals Full time

    Company DescriptionPrecise Electricals, A Vishal Group of Companies- Pioneer in Instrument Transformers since 1952.Looking for the Sales Executive, Graduate from Commerce, Science, Diploma/Graduate Engineering professional.Role DescriptionThis is a full-time on-site role as a Sales Executive located in Thane. The Sales Executive will be responsible for...

  • Customer Service Representative

    5 days ago

    Thane, India Houzeo India Full time

    **About Houzeo**: Houzeo is an online platform which lets homeowners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings and upload them to various portals, connect with local real estate professionals, use the dashboard provided a dashboard to obtain a property valuation, compare the...