Operations Officer-retail Assets Operations

2 months ago


Mumbai, India IDFC FIRST Bank Full time

Manage MIS’s reporting to various stakeholders.

Manage a team of comprising of Manager’s and vendor staff.

Manage Retail Operations Unsecured loan verification as per the process.

Do analysis of the product quality and report back to stakeholders and arrange for training sessions.

Manage vendor SLA’s and dashboards.

To ensure the team is trained regularly with all policy and process changes so that they highlight correct FTNR’s.

Focus on FTNR root cause analysis, reduction and ground team training.

Should have thorough excel knowledge, other data analysis toll knowledge to support analysis is an added point



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