Executive: Customer Care: 12th/under Graduate:
3 weeks ago
Responsibilities:
- Provide accurate information about products or services to customers
- Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
- Escalate complex issues to the appropriate department or management for resolution
- Maintain detailed records of customer interactions and transactions
- Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
- Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and report trends in customer inquiries or complaints to management for improvement
- Uphold company values and customer service standards in all interactions with customers.
Location: Pimpri -Chinchwad
Immediate joiner prefer.
**Job Types**: Full-time, Part-time, Fresher
Pay: ₹17,000.00 - ₹31,000.00 per month
Schedule:
- Day shift
- Night shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7385963852
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