Executive: Customer Care: 12th/under Graduate:

3 weeks ago


PimpriChinchwad Maharashtra, India Hiphonic Pvt Ltd Full time

Responsibilities:

- Provide accurate information about products or services to customers
- Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
- Escalate complex issues to the appropriate department or management for resolution
- Maintain detailed records of customer interactions and transactions
- Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
- Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and report trends in customer inquiries or complaints to management for improvement
- Uphold company values and customer service standards in all interactions with customers.

Location: Pimpri -Chinchwad

Immediate joiner prefer.

**Job Types**: Full-time, Part-time, Fresher

Pay: ₹17,000.00 - ₹31,000.00 per month

Schedule:

- Day shift
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 7385963852



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