Customer Service Executive

2 months ago

Chennai, India Tata Communications Full time

Key Responsibilities/Accountabilities

Knowledge on telecom products/services like Wireless, IP services & Fixed etc

Responsible for Delivery of services across SDWAN/IP data/Voice and transmission for domestic and international enterprise customers

In-depth understanding of telecom standards & protocols

Experience in end-to-end service design tasks in Customer, Core and Access network design

Validating customer order requitement

Order Raising in fulfillment systems and customer engagement

Progress orders as per agreed SLA’s

Conduct a kick
- /Handover meeting with PM & all relevant stakeholder team.

Customer circuit planning and design activity

Raising Purchase order for last mile supplier and equipment providers

End to end service design for customer

Exposure to International client facing functions

Good in both Verbal and Written Communication skills

Good in Basics of IP and Transmission

Good In MS-Office

Excellent math, organization, and time management skills

Customer service experience with superior phone skills

Ability to work in a fast paced, performance based environment

Coordinate between multiple teams (Suppliers, Vendors, Internal Teams)

Organize calls with all stakeholders

Sign-off tasks on time in the workflow tool

Send Comms to Customer and Project Teams

Tracking orders on daily basis

Update systems with latest update regularly

Deliver service as per the agreed date with the Customer.

Qualifications and Experience

Graduate Degree in Engineering (Electronics & Telecommunications)

CCNA preferred

0-3 Years of experience in telecom service delivery across Wireless and Fixed domain

Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge

Proficient with Microsoft Office Suite and good knowledge in documentations

Strong oral and written communication skills to communicate with internal and external customers

Decision-making skills and taking the right approach logically

A good team player & good Customer experience /satisfaction.

  • Customer Service in Chennai

    1 week ago

    Chennai, India Galaxy credit service Full time

    Experience: 0-5 Year(s). Location: Chennai Salary : Rs. 2,00,000 - 5,00,000 P.A. **Job Description**: Role Category : Customer Service/ Call Center/ Bpo Role :Customer Service in Chennai Employment Type: - Select Employment Type - Education UG : Any Graduate PG :Any Postgraduate Doctorate : Doctorate Not Required P.A. Key...

  • Customer Care Executive

    5 days ago

    Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...

  • Customer Service Agent

    3 days ago

    Chennai, India Telecaller executive Full time

    New company vacancies permanent job We provide a full time/ part time / job Work time: 9am to 5pm Age limit - 18 to 28 Qualification:10th, 12th, Diploma, ITI, Any Degree, fresher's *INTERESTED PEOPLE SEND ME YOUR RESUME FOOD AND ROOM FREE My whatsapp number Contact no: +91-9652793374 **Job Types**: Full-time, Permanent, part time ,Fresher **Salary**:...

  • Customer Service Executive

    2 days ago

    Chennai, India True Friend Management Support Service Pvt. Ltd. Full time

    Managing incoming calls and customer service inquiries - Generating sales leads that develop into new customers through outbound calls - Identifying and assessing customer needs to achieve satisfaction - Take the extra mile to engage customers. Establishing a positive rapport with all clients and customers in person or via phone, mail - Addressing...

  • Customer Service Executive

    2 weeks ago

    Chennai, India timesjobs Full time

    JOB DETAILSOne of our clients, a reputed real estate company, is looking out for Customer Service Executives for their office based in Chennai. The incumbents should have at least 2 years experience in real estate industryJob Responsibilities:01- Communicating with clients and customers about their experiences with the services provided and taking feedbacks...

  • Customer Service Executive

    2 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    JOB DETAILSOne of our clients, a reputed real estate company, is looking out for Customer Service Executives for their office based in Chennai. The incumbents should have at least 2 years experience in real estate industryJob Responsibilities:01- Communicating with clients and customers about their experiences with the services provided and taking feedbacks...

  • Customer Service Executive

    7 days ago

    Chennai, Tamil Nadu, India timesjobs Full time

    JOB DETAILSOne of our clients, a reputed real estate company, is looking out for Customer Service Executives for their office based in Chennai. The incumbents should have at least 2 years experience in real estate industryJob Responsibilities:01- Communicating with clients and customers about their experiences with the services provided and taking feedbacks...

  • Customer Service Officer

    1 month ago

    Chennai, India Galaxy credit service Full time

    Key responsibilities: - Monitoring each trip to make sure it is arriving on time and if there is delay send notifications - Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus - Handling sending notifications to customers - Help with generating tracking links - Working on...

  • Customer Service Executive

    1 month ago

    Chennai, India SBI Mutual Fund Full time

    We are looking to hire a Customer Service Executive to bring in excellence in service in Chennai - Tamil Nadu. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT.

  • Customer Service Executive

    1 month ago

    Chennai, India timesjobs Full time

    Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Executive

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Executive

    7 days ago

    Chennai, Tamil Nadu, India Startek Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: StartekLocation: ChennaiSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Startek team as a Customer Service Executive in Kolkata, West Bengal, and be a part of our dynamic customer...

  • Customer Service Executive

    7 days ago

    Chennai, Tamil Nadu, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: ChennaiSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...

  • Customer Service Executive

    1 month ago

    Chennai, India timesjobs Full time

    JOB DETAILSMaintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Executive

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    JOB DETAILSMaintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Support Executive

    4 hours ago

    Chennai, India Simho HR service Full time

    Here’s how the job details align with your job preferences.Manage job preferences at any time in your profile. Pay ₹8,086.00 - ₹31,794.63 a month Job type Fresher Full-time **Full job description** Urgent opening with "Customer Support Executive" for manufacturing industry. Exp: - Freshers Location: - Ambattur (Chennai) Job...

  • Customer Service Executive

    1 month ago

    Chennai, Tamil Nadu, India TRAYEE BUSINESS SOLUTIONS Full time

    Apply for Customer Service Executive, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on

  • Customer Service Executive

    3 weeks ago

    Chennai, Tamil Nadu, India SEVEN CONSULTANCY Full time

    Apply for Customer Service Executive, Career Progress Consultants in Chennai for 2 - 5 Year of Experience on

  • Customer Service Executive

    7 days ago

    Chennai, Tamil Nadu, India TRAYEE BUSINESS SOLUTIONS Full time

    Apply for Customer Service Executive, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on

  • Customer Service Executive

    1 month ago

    Chennai, India TRAYEE BUSINESS SOLUTIONS Full time

    Apply for Customer Service Executive, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on TimesJobs.com.