Training Coordinator
1 month ago
Location: SAI Bangalore, India
Social Accountability International (SAI) is a global non-governmental organization working to
advance human rights for workers around the world. SAI’s vision of decent work everywhere is
sustained by an understanding that socially responsible workplaces benefit business while
securing fundamental human rights. SAI empowers workers and managers at all levels of
businesses and supply chains through social standards and guidance, training and capacity
- building programs, and convening partnerships that drive dialogue and consensus-based
Position Overview
SAI is seeking a skilled and enthusiastic Training Coordinator. Reporting to the Training and
Capacity Building Manager, the Training Coordinator will aim to continually improve service
delivery, support efficiency, and expansion of our training and capacity building programs.
The Training Coordinator will be responsible for overall support and coordination of the day-to
- day operations of SAI’s training and capacity building in support of SAI’s mission to promote
workers’ rights around the world. Training and Capacity Building includes participation in
classroom and online seminars, workshops, tools and other services that SAI makes available to
corporations and individuals through online registration.
a fast-paced environment, and is eager to enhance their knowledge of CSR, business and human
rights, supply chain management, and international labor issues.
**Responsibilities**:
**Classroom and Online Training Operations **
Assist Training Manager with day-to-day operations of classroom training program:
- Coordinate course venues, catering, and logistics globally
- Coordinate hosting agreements
- Schedule courses and work closely with trainers
Assist with online course administration
- and post-course customer
service
Coordinate registrations and payments with SAI Finance Department
Manage the generation and distribution course completion certificates
Work with other SAI-licensed course providers
Assist in the publication, preparation, and distribution of all training course materials
Administer exams, including but not limited to: exam proctoring, re-tests, exam
scheduling, etc.
Maintain and analyze relevant training data
**Learning Management System (LMS) **
Support LMS use and continual improvement for trainers and participants
**Measurement and Evaluation **
Conduct data analysis on course usage, student feedback, and department performance
Assist in the development and improvement of trainer evaluations and calibrations
**Communications and Marketing **
Update SAI Training calendar internally and externally on public facing website
Assist in promotion of training courses, including newsletters and social media
Qualifications and Core Competencies
Required Experience & Education
At least 1-2 years’ experience in customer service and/or administration support
Fluency in written and spoken English
Bachelor’s degree or equivalent work experience
Preference for one or more of the following:
Master’s degree or equivalent work experience
Interest in international workplace human rights, CSR, and labor issues
Experience with:
- Customer service
- Project coordination
- Data analysis and use of databases
- Intermediate to advanced knowledge of MS Office
- Course curriculum design and development
Application
To apply, please send 1) a resume, and 2) a cover letter explaining how your experience fits the
Compensation
Compensation commensurate with experience and appropriate for a charitable organization of
SAI’s size.
- SAI is an equal opportunity employer. Diversity makes us stronger and we are committed to creating an _
- inclusive environment for all employees._
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