International Voice Process

1 month ago

Mumbai, India ZODIAC HR CONSULTANTS (I) PVT. LTD. Full time

Greetings from Zodiac HR

We are hiring for International Voice Process(UK) at a leading MNC in Goregaon

3 days work from home and 2 days work from office. Weekends will be fixed off.

Excellent communication skills (English) are mandatory.

Working hours: 9 am to 6 pm.

**OVERALL PURPOSE OF THE JOB**:
This position is task oriented, carrying out activities clearly defined within a job/role description. Managing Master Data with duly assessed and accurate information collected from internal & external resources. Making outbound calls to validate information before updating the records. Should be responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for customers and vendors.

**KEY RESPONSIBILITIES & TASKS**:

- Calling overseas clients & vendors to verify bank details before updating on ERPs.
- Management of Customer & Vendor accounts with accurate records of information.
- Creation of Customer/Supplier accounts & amendments on existing records available in the ERPs.
- Validation of mandatory documents required for creation and amendment of Master data.
- Adhere to quality standards by following standard operating procedures and mandatory vetting formalities before updating Master data.
- Liaising with onshore and offshore contacts to collect missing or additional information.
- Provide timely and precise responses to all customer/vendor queries and deal with exceptional cases.
- Establish internal checks and controls in-order to prevent fraud while dealing with payments.

**SKILLS, QUALIFICATION & EXPERIENCE REQUIRED**:

- Strong communication skills in English to make outbound calls for verification of

mandatory information across countries.
- Commerce graduate from a recognized university with 1-2 years of experience with

sound knowledge of basic accounting process
- Prior experience of liaising with external clients & vendors.
- Knowledge of P2P, O2C & R2R cycle would be an added advantage.
- Computer skills especially MS excel.

**ESSENTIAL**:
Strong interpersonal /business skills both oral and written with very good telephone skills

Ability to work on own initiative in a Teamenvironment.

Good organizational and Management skills.

Strong negotiation skills

Analytical approach / good problem-solving skills

Excellent reporting skills

Competent in Microsoft Office, advance excel skills (V Lookup, pivot tables etc.)

Get back to me if you are interested

Regards,
Ms. Kalpana Roy - HR Consultant
Zodiac HR Consultants (I) Pvt. Ltd.
Voice / Whatsapp : +91 9137142077

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 9137142077

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