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Telecalling Executive

1 month ago

Peelamedu Coimbatore Tamil Nadu, India Nschool Academy - Sofware Training & Development company Full time

Position : Tele calling Executive / Office Admin
- No.of Vacancies : 3
- Educational Qualifications : BE / BSc/ BBA /MBA/ or Any sales related degree
- Experience : 0 to 4 Years
- Job Location : Coimbatore
- Job Type : Full time -Permanent
- Salary : Rs. 10000 to Rs. Rs. 20000
- Notice Period : Immediate / 15 Days Notice Period.

**Roles & Responsibilities**

**1. Lead Generation and Conversion**
- **Lead Generation**: Actively seek out new sales opportunities, Identify and qualify potential leads through cold calls, follow-ups, and referrals.
- **Lead Generation**: Convert prospects into customers by effectively communicating the value proposition and addressing objections.

2. **Target Orientated**
- **Achieve Targets**: Achieve monthly and quarterly sales targets set by the organization.
- **Revenue Contribution**: Contribute to the company's revenue by closing sales deals and upselling or cross-selling additional services.

3. **Relationship Management**
- **Client Interaction**: Build and maintain relationships with existing and potential customers.
- **Customer Satisfaction**: Ensure high level customer satisfaction through effective communication and problem resolution.

4. **Quality calls and Metrics**
- **Follow up**:Follow up with leads and customers to ensure satisfaction and to pursue potential sales opportunities.Schedule appointments or follow-up calls as needed.
- **Quality of Calls**: Maintain high standards call quality, including adherence to scripts, effective communication, and professionalism.
- **Metrics Efficiency**: Monitor and optimize call metrics such as call duration, number of calls made, and successful call-to-sale ratio.

5. **Managing Data**
- **Keeping Accurate Data’s**: Maintain accurate records of all interactions, sales, and follow-up activities in the CRM system.
- **Data Reporting**: Provide timely and accurate reports on sales performance, lead status, and customer feedback.

6. **Service Knowledge**
- **Understand Service**: Have a thorough understanding of the company’s services to effectively communicate their benefits and features.
- **Continuous Learning**: Stay updated with any information or changes to existing offerings.

7. **Team Interaction**
- **Interaction**: Work closely with other team members and departments to share information, address challenges, and improve processes.
- **Feedbacks**: Provide constructive feedback to improve team performance and contribute to collective goals.

8. **Customer Feedback and Development**
- **Collect Feedback**: Gather and report customer feedback to help improve services, and processes.
- **Implement Improvements**: Actively participate in initiatives to enhance telecalling strategies and customer service.

9. **Self Improvement**
- **Skills Enhancement**: Continuously improve personal skills in communication, negotiation, and sales techniques.
- **Training Participation**: Engage in training programs and workshops to stay updated on industry trends and best practices.

**Requirements**:

- Strong sales and marketing skills
- Experience with minimum 2 years and above
- Experience background
- Telesales/Telemarketing any products related sector preferred
- Profiles from Insurance/Credit cards/Loans/Banking related Telemarketing may also apply
- Language-Tamil & English Fluency must

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Joining bonus
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (preferred)

**Language**:

- Tamil (required)
- English (required)

Work Location: In person