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Customer Service Executive

2 months ago

Gurugram Haryana, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide accurate information and assistance regarding Banking services.
- Address customer concerns and issues with banking transactions and account-related matters.
- Work diligently to resolve problems and ensure customer satisfaction.
- Demonstrate a deep understanding of the Banking process to deliver exceptional customer service.
- Strive to enhance the overall customer experience in every interaction.
- Work collaboratively with team members and other departments to resolve complex customer issues.
- Contribute to a positive and cohesive team environment.

JOB DETAILS
Company: Leading Multinational BPO
Process: Banking (BFSI)
Post: Customer Service Executive
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Salary (Freshers): Upto ₹23,000 monthly (in-hand)
- Salary (Experienced): Upto ₹26,000 monthly (in-hand)
- Incentives: Based on performance
- PF & Medical Benefits
- Work From Home

SELECTION CRITERIA
- High School Diploma or Equivalent
- Minimum 06 months of experience in Customer Service or a similar role
- Freshers with excellent communication skills
- Applicant should be comfortable with night shifts and both working-from-office and working-from-home scenarios.

REQUIRED SKILLS
- Excellent communication skills (verbal and written)
- Problem-solving and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively

INTERVIEW PROCEDURE
- 1 - AMCAT Aptitude Test
- 2 - HR (Telephonic Interview)
- 3 - Ops (Telephonic/ Video Interview)

**Job Types**: Full-time, Fresher

**Salary**: ₹20,000.00 - ₹26,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Provident Fund
- Work from home

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- excellent English (preferred)

Work Location: In person

**Speak with the employer**
+91 8287260055

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