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Back Office Agent

4 months ago

Bengaluru, India lastminute.com Full time

Company Description

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor - Software Development for its one of the development centre based in Bangalore, India.

**Job Description**:
customer relationships Key responsibilities
- Identifying customer needs
- Recommending solutions
- Solving customer issues in a timely and accurate way
- Maintaining job knowledge
- Reporting to supervisors
- Forwarding unresolved queries to specialists
- To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust.
- Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.

**Requirements**:

- Excellent English knowledge.
- Customer service attitude

Additional Information

Hybrid and 6days working