Customer Service Advisor
7 days ago
**START DATE: 01/04/2024 (APPROXIMATELY)**
**YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN. THE ROLE IS 5 DAYS PER WEEK (40 hours).**
**You must complete the assessments to be considered for this role.**
Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.
Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.
**Key Responsibilities**:
- Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
**Key Performance Indicators**:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team
**Qualifications**
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Job Location: Remote **(Anywhere in India)**
Pay: ₹200.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access?
- Are you currently employed?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 4 years (required)
**Language**:
- English (required)
Work Location: Remote
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