Guest Services Ambassador

3 weeks ago

New Delhi, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Services Ambassador
Work Dynamics

What this job involves
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Experience Ambassador is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Take ownership of all services that support clients/Visitor/Expats within the workplace/experience center.

Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain lobby/Lounge/Experience zones and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
Implement and monitor standards of service to meet and exceed expectations
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
Perform ad hoc assignments and administrative support for a seamless and timely delivery of service

Experience

More than 5 years’ event management or front of house experience in the hospitality/Airline or real estate industry
Impressive portfolio of previously managed events (meetings,corporate events)

**Excellent Communicator**: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook
Excellent time management and communication skills

Task Skills

Project management.
Planning and organizing.
Strong social media literacy
Customer relationship management

Personal Skills

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Confident, friendly & engaging
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

**People Person**: The best part of serving others is creating experiences for them that go beyond the expected

Skilled on the job
You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for

A client hero
Got upbeat and pleasant attitude? This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when it’s time for you to prepare client reports.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and inve

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