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Customer Service Representative
3 weeks ago
**Responsibilities**:
As a Medical officer, you will be responsible for managing the patients inbound and outbound calls coming to ours help line number. This will include understanding patient problem, Doctor’ advisement, guiding patient about the treatment, procedure, technique, benefits, precautions, post treatment do’s/don’ts, with necessary follow-ups pre/ post treatment etc.
- Knowledge in medical services and healthcare sector.
- Creating/ ideating content for patients understanding/ benefit.
- Ensuring patient satisfaction and assisting them with their issues/concerns
- Coordinates appointments, referrals for all patients.
- Strategizing ideas to improve conversion.
- Drive improvements in patient experience
- Serving as a backup when other employees are on leave etc
- Taking decisions when needed without supervision to ensure smooth customer experience
- Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty
**Skill set**:
- Self-driven
- Faster Learner.
- Have strong generalised problem-solving skills
- Good listening and communication skills
**Education, Experience, Compensation**:
- Medical inside sales experience/ hospital customer support experience
- 1-3 years’ experience in medical counselling/officer, clinical or institutional setting
- Should be fluent in English & Telugu
- Prepared immediate joiner
**Sharing here the shift timings and weekly offs.**
07: 00 to 05:00 pm
12:00pm to 09:00 pm
Weekly off - Between Mon to Fri
Compulsory working on weekends.
6 Days working rotational weekly off
**Salary**: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Morning shift
COVID-19 considerations:
Yes.
Ability to commute/relocate:
- HSR Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- 5 yaers: 2 years (preferred)
**Language**:
- Hindi / Kannada (preferred)
**Speak with the employer**
+91 8147127246
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