Customer Service Officer
3 weeks ago
**Profile**: Customer Service Officer
care Calls (After sales services)
**Salary**: upto 3.00LPA
**Key Responsibilities**:
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Customer Support**
Call up / Follow ups to active Customer for their Progress
Follow up with Missed Appointments
Schedule Appointments
Preparation of MIS
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹250,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Domestic voice process: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 7304501604
- Health insurance
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