Process Expert

2 weeks ago


Chennai Tamil Nadu, India Tata Consultancy Services Full time

**JOB ROLE: Process Expert**

**Location: Chennai**

**_ Job Requirement:_**
- Any fulltime Graduate who has working knowledge in Credit Bureau
- Willingness to work in all shifts.
- Mode of Salary credit should be through bank from all the employers (No Cash in hand).
- All educational and employment documents are mandatory to have.

**_ Experience_**: 1-4 years

**Tasks**:

- ACDV 104s - Employees will be responsible forreviewing an automated consumer dispute verification (ACDV) 104 case, submittedvia e-OSCAR by the credit reporting agencies (CRA) on an Elan or U.S. Bankconsumer credit card account.
- Coerced - Employees will be responsible forcompleting a case related delinquency review and, if applicable, updating thecredit bureau(s) when CP accepts a credit card case for a victim of coerceddebt.
- Employees will be responsible for identifying consumercredit reporting errors caused by fraud or dispute cases and processing thecorresponding credit bureau update for the following tasks:

- Missing UID, No Match, Rec Track,Casper
- Min Pay - Employees will be responsible forcompleting delinquency reviews and updates related to transactional fraud anddispute cases which had an incorrect issuance of provisional credit (PC).
- Bad Debt - Employees will be responsible forcompleting delinquency reviews and performing needed credit bureau reportingupdates for accepted transactional fraud and dispute cases filed on Bad Debtstatus accounts.
- Direct Consumer Report Dispute (DCRD) - Employeeswill be responsible for completing delinquency reviews and performing neededcredit bureau reporting updates related to transactional fraud cases which arereceived via Direct Consumer Report Dispute (DCRD) notification.
- **Exception Review** - Employees will be responsiblefor remediating or challenging quality exceptions sited by the PQM team. Theseexceptions will be distributed to the employees by the stateside team lead.
- **Special Request** - Employees will be responsible forhandling special requests which is anything else received by the departmentthat relates to a credit bureau request. These are assigned out by thestateside team lead.

Qualifications :BACHELOR OF BUSINESS ADMINISTRATION


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