Functional Support

1 month ago

Bengaluru, India BNP Paribas Full time

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function:
Job Title:
Support Analyst

Date:
Department:
GM IT APS

**Location**:
Mumbai

Business Line / Function:
CIB

Reports to:
(Direct)

Project Manager

Grade:
(if applicable)

(Functional)

Team Lead

Number of Direct Reports:
Directorship / Registration:
NA

**POSITION PURPOSE**:
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

The roles offer a function support analyst who will work on directly with business users. Purpose of this role is to provide functional support to the Global clients implemented for BNPPCIB for Equity and settlements.

BO, MO, Accounting, Reporting are listed as cline for this role. All the functional business issues raised by users will be handled by the responsible person. This includes issues within calypso for
- Settlement of bonds, equities, warrant and other products.
- Respective accounting systems
- Reporting & Treasury.

As Support analyst, primary responsibilities is the functional level investigation of the batch and functional user queries. Finding bug which should hamper the business functionalities and escalating it to appropriate teams.

**Responsibilities**

**DIRECT RESPONSIBILITIES**:
Liase with the developers and business analysts to communicate issues raised by the business.

Communicating with the global team to resolve issues.

Maintain a knowledge base regarding support issues and their resolution using SharePoint or other collaboration tools.

Build a working knowledge of the systems and business area in order to provide a high level of support.

Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.

Track issues effectively using ITIL approved methodology (Incidents, Problems, Requests and Changes).

Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.

The systems which team supports are classified as Tier 1 (business critical) which requires very flexible approach to work as we have to support the systems as well as undertake project work.

**CONTRIBUTING RESPONSIBILITIES**:
Operating on EMEA Based hours to support the business in APAC and EUROPE. This involves a rotational shifts that works early from 05:30-06:30 am IST and the late shift starting from 12:30-01:30 pm IST.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.

Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets.

Perform BAU tasks with a eminent quality in incident management.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly to restore normal services to the business.

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
Core Calypso requirements:
Good knowledge of Calypso App from Back office perspective.
Understand the calypso version v11 and above.

Functional requirements:
Good knowledge of Clearing and settlements
Good knowledge of products like equities, bonds ,repo, SLAB and other Fixed income products
SWIFT protocol (basics).
Trade life cycle (from Investment banking

  • Murex Functional Support

    4 weeks ago

    Bengaluru, India TalentAll Recruitment Services Full time

    Location : Bangalore Experience : Minimun 2-3 years **Responsibilities**: - Analysis & Documentation of user requirements and transpose into Functional Specifications - Act as key liaison with Global Markets Finance teams (business and their supporting functions), IT teams as well as with the vendors - Participate actively in discussions with business,...

  • Senior Functional Support Consultant

    1 week ago

    Bengaluru, India Vistex Full time

    As a Sr. Functional Support Consultant, you will provide support for Vistex customers utilizing Vistex Post-Production Program. You will be providing L2 and L3 level support for Vistex Applications. Shall bring functional and technical expertise in analyzing and resolving production issues backed with proper root cause analysis. Shall also take up additional...

  • Fusion SCM Functional Analyst 4-Support

    3 weeks ago

    Bengaluru, India Oracle Full time

    Oracle Fusion SCM Functional SMEBehavioral Skills (Required)• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience...

  • Fusion SCM Functional Analyst 4-Support

    4 weeks ago

    Bengaluru, India Oracle Full time

    Oracle Fusion SCM Functional SME Behavioral Skills (Required)• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience...

  • Oracle WMS Functional Consultant

    2 weeks ago

    Bengaluru, India FINDERNEST SOFTWARE SERVICES Full time

    The Oracle WMS Functional Consultant position combines business knowledge and an understanding of the inner workings and configuration options of the Oracle Warehouse Management System. Understand and Analyze the business problems and opportunities in the context of the requirements and recommend solutions based on the Oracle EBS/Fusion Architecture that...

  • Fusion Scm

    1 month ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • L2 Support + Dotnet Core + Azure Function, Azure

    4 weeks ago

    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** We have opening for **L2 Support + Dotnet Core + Azure function, Azure App service + MVC **with one of our client. Pls find the details below. **L2 Support + Dotnet Core + Azure function, Azure App...

  • Technical Analyst 3-Support Fusion ERP Functional

    3 weeks ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 3-Support Fusion PPM Functional

    3 weeks ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic...

  • Technical Analyst 3-Support Fusion PPM Functional

    4 weeks ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic...

  • Functional Consultant

    4 days ago

    Bengaluru, India Numeric Technologies Full time

    Role : SAP BRIM Functional Consultant Location : Bangalore Timing : 12:30 AM IST - 8:30 AM IST ( WFH Allowed )/ 5:30 PM IST - 1:30 AM IST ( No WFH ) Mode : Hybrid with 2 way cab facility Notice Period : Immediate Job Description: Key Responsibility: Provide robust technical configuration and custom development support in SAP S4/HANA, BRIM, ECC and...

  • Functional Analyst

    4 days ago

    Bengaluru, India HTC Global Services Full time

    Please find the JD for Functional Integration Analyst.Qualifications:A Bachelor's degree in Computer Science, Engineering, or related field.Minimum of 8 years of experience in enterprise application integrations,with a focus on ERP systems (e.g. SAP) and consumer-facing applications (e.g. Business Central, Shopify, Salesforce, Apps) .Proven experience as...

  • Functional Consultant

    24 hours ago

    Bengaluru, India HTC Global Services Full time

    VIM – Techno Functional Consultant Experience: 5+ years Location: Chennai/Bangalore/Hyderabad Notice Period: Immediate to 15 days Job Description: OpenText Vendor Invoice Management (VIM) for SAP Solutions Consultant will be working on the implementation and production support in SAP S/4HANA Environment. The role will be the main resource leading and...

  • Functional Consultant

    24 hours ago

    Bengaluru, India HTC Global Services Full time

    VIM – Techno Functional Consultant Experience: 5+ years Location: Chennai/Bangalore/Hyderabad Notice Period: Immediate to 30 days Job Description: OpenText Vendor Invoice Management (VIM) for SAP Solutions Consultant will be working on the implementation and production support in SAP S/4HANA Environment. The role will be the main resource leading and...

  • Workday Functional

    4 days ago

    Bengaluru, Karnataka, India Cognizant Full time

    Technical LeadQualification:BE/ B Tech / Product certifications especially for Cloud productsResponsibility:Design Guide team in preparation of technical specification document and review the same. Break down the base lines requirements into business and functional requirements. Provide support in development of Proof of Concept Identify tools and...

  • Ca Accounting

    4 weeks ago

    Bengaluru, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Functional Consultant

    3 days ago

    Bengaluru, India Netradyne Full time

    Job Title: NetSuite Project Lead (Functional) Department/Group: Cloud Group Experience: 8+ years ROLE AND RESPONSIBILITIES • Take part in and lead the process of gathering business requirements and documenting them in a Business Requirements Document (BRD). Design the overall solution for the project • Implement the designed system in NetSuite and...

  • Functional Safety

    1 month ago

    Bengaluru, India AKKA TECHNOLOGIES Full time

    JD Functional Safety Tool Experience: - MATLAB Simulink/Stateflow (Model-based Software Development) - Vector CANaoe (Measurement Analysis Tool) - IBM DOORS (Requirements Engineering) - SysML (System Modelling Language) - Embedded C (Programming Language) Technical activities/Responsibilites: - Creating the Functional Safety Concept - Creating the...

  • Oracle CC&B Techno-Functional Consultant

    3 weeks ago

    Bengaluru, India RapidBraiins Full time

    Job Description :We are seeking a highly skilled and experienced CC&B Techno Functional Consultant with 4 to 8 years of experience to join our team. The ideal candidate will have a strong background in Oracle Utilities CC&B (Customer Care & Billing) and extensive expertise in both technical and functional aspects of CC&B implementation and support. As a CC&B...

  • Nav Functional

    1 month ago

    Bengaluru, India Skillety Technologies Full time

    **Job Description**: Job Title: Nav Functional **Job Description**: NAV functional Good Communication SKills, atleast 1+ years in NAV, Customer facing Skills Shift: General OR Noon Shift Support Project About Company Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time,...