Customer Care Executive
2 months ago
**Overview**:
**Responsibilities**:
**Phone Support**:
- Handle inbound and outbound customer calls, mails, chats professionally and courteously.
- Address customer inquiries, resolve issues, and provide information about products/services.
**Problem Resolution**:
- Listen actively to customer concerns and provide timely and accurate solutions.
- Escalate complex issues to the appropriate department for further investigation and resolution.
**Product Knowledge**:
- Develop a comprehensive understanding of our products/services to assist customers effectively.
- Provide clear and detailed explanations to customers regarding product features and usage.
**Order Management**:
- Process orders and provide order-related information over the phone.
- Assist customers with tracking, cancellations, and modifications to orders.
**Documentation**:
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Document and report recurring issues for continuous improvement.
**Customer Engagement**:
- Conduct follow-up calls to ensure customer satisfaction after issue resolution.
- Gather feedback and insights to improve the overall customer experience.
**Collaboration**:
- Work closely with other departments to resolve customer issues and improve processes.
- Provide feedback to the management team on customer trends and common concerns.
**Qualifications**:
- Bachelor's degree in Business, Communication, or a related field.
- Proven experience in customer support
- Freshers can also apply
- Excellent verbal communication skills
- Strong problem-solving abilities and attention to detail.
- Empathy and patience when dealing with customer concerns.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you a fluent English speaker?
Work Location: In person
Expected Start Date: 11/12/2023
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