Hiring for Telecaller at Trivitron Healthcare, Noida
3 weeks ago
**Job Responsibilities of Telecaller**
1. Inbound Call Handling Process (30%)
a. Handling inbound calls. (Leads, Complaints, Customer Queries, Grievances, others) (40%)
b. Ensuring the compliance on tracking the inbound calls. (20%)
c. Sharing the leads/ complaints, customer queries, grievances, others with the respective divisional team members, and follow-up for the closures (40%)
2. Outbound Call Handling Process (50%)
a. Tele-Marketing Activities (40%)
b. Doing KYC Calls, Lead verification calls, Logistic tracking calls, Post installation, Preventive maintenance, Post Service Calls to customers. (20%)
c. Compliance on tracking the outbound calls (20%)
d. Actions on the outcomes (20%)
3. Process Compliance (15%)
a. Ensuring compliance of the internal and external process. (20%)
b. CRM Compliance (40%)
c. Process Reporting (40%)
4. Intra Department Team Coordination (5%)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7042592587
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