Customer Relationship Executive

3 weeks ago

Patna, India TENT STUDIO Full time

**Company Profile**

Tent Studio is a unit of Shree Variety Emporium, which was started in 1981, at Patna, Bihar, dealing mainly in Furnishings. From our humble beginnings, today we have grown to be a leading name in the Bihar region in the wedding industry. Tent Studio was built out in 2016, with the vision to become a market leader in the growing wedding industry in India. Backed by our mantra of “Affordability
- Availability
- Creativity”, we believe in giving the highest level of experience to our customers through our services, and for which we always strive for excellence. Today Tent Studio is a leading brand dealing in Furnishings, Blankets, Electronics, Tarpaulins, and all industry-related products. Tent Studio strongly believes Growing Together - Organization's growth is interlinked with Employee Growth. Tent Studio will provide you with a challenging workplace where daily you will get an opportunity to build your skillset and to boost your growth while empowering the organization. We invite you to join hands with us if you are looking for a workplace that will challenge you for your skills and boost you for high career growth. (website)

**Department**:Retail - Sales

Position : CRE

**Reports to**:Branch Manager

**Particular**

1. To attend the Incoming Calls from the company’s designated inquiry number within single ring.

2. To do cold calling from the old data, based on the timing and pitch

3. follows up call to the prospect as per their given time.

4. To answer the queries raised by the prospect / customer and solve them quickly

5. To interact with the walkin customer and take the preliminary data, and at the time of exit take the feedback and maintain the data in CRM

6.To manage the CRM Data efficiently

7.To connect the Indiamart customer and fulfil the customer’s need, connect the sales person if needed (field - back office)

8. Take followups on timely manner with customer as well as lead forwarded to the sales team

9. To do activity on Whatsapp blaster, google extractor after creating the campign,

Monthly - Planning Product wise

Weekly - Data Extractor - new product information etc.

Daily - Followups

8.To collect the vital information from the customer on Competition & Market Trend (Log Book) and present that during the monthly meeting

9. To target untapped areas & Old Customers (Discontinued) of the customer during offseason by calling, WhatsApp activity

10. To upgrade own self on the product, Pricing, Material, Competitive advantage, company’s differentiator etc.

11.To implement the company’s Policy

**Essential to nail the Job**

1 Education : P(i) Any Graduate or 12thpass is also fine

2 Experience : Min 1- 2 Years, in field

3 Skills : Soft Spoken, Good Communication, Customer Engagement Skills, Data
Management

4 IT Skills: MS Office will be an advantage

5 Managerial Skills and Interpersonal

Negotiation Skill, Coordination Skill, Self Motivated, Ability to Handle Rejection &
Customer’s Ego.

6 Other Working Condition: Extended working hours in season

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- near MANOKAMNA MANDIR,, Patna - 800020, Bihar: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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