Problem Mngr-integrated Ops
3 weeks ago
**About the role**:
Perform Problem management activities when received till determining root cause of problems.
Timely and High-Quality handling of all Problem Requests.
Provide technical support for the resolution of repeated/Chronic problems if requested.
Interact with Vendors as well as engineering teams in problem management activities.
Update the Known error data base with new errors found and publish them after acquiring appropriate approval.
Cooperate with Trend analysis teams to determine specific trends and detect root cause of service deterioration.
Responsible for the verification and/or recommendation of the correct and appropriate hardware/software
To prepare various reports as required.
Drive various improvement projects in line with problem management initiatives.
Shift work/on-call may be required.
**About you**:
Perform Problem management activities when received till determining root cause of problems.
Timely and High-Quality handling of all Problem Requests.
Provide technical support for the resolution of repeated/Chronic problems if requested.
Interact with Vendors as well as engineering teams in problem management activities.
Update the Known error data base with new errors found and publish them after acquiring appropriate approval.
Cooperate with Trend analysis teams to determine specific trends and detect root cause of service deterioration.
Responsible for the verification and/or recommendation of the correct and appropriate hardware/software
To prepare various reports as required.
Drive various improvement projects in line with problem management initiatives.
Shift work/on-call may be required.
**Additional information**:
**Contract**:
Regular
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