Customer Care Executive

3 weeks ago

Bannerghatta Road Bengaluru Karnataka, India Ohealer Healthcare Services Pvt Ltd Full time

**Responsibilities and Duties**
- _Engage with subscribers_

Be available when subscribers need us, understand their needs through relevant communication channels such as Inbound/Outbound calls, Chat. Take a holistic approach to subscriber interaction, understanding their tasks & provide resolution. Uncover medical issues. Actively listen for health, red flags and probe to uncover medical issues
- _Deliver interventions_

Support subscribers to navigate the complex and confusing health care system and help them make smarter medical choices, by connecting with the right clinical resource. Leverage technology & internal resources to help understand the subscriber’s path, actions needed & next step.
- _Drive better subscriber_ _outcomes_

Assist with improved financial outcomes by helping subscribers with appropriate health care usage; optimize their benefit packages. Help subscribers have better managed chronic conditions. Assist with Rx compliance and treatment compliance. Help subscribers comply with regular doctor consultations and reduce and/or eliminate avoidable admits, Listen to subscriber’s comments, concerns, and suggestions, relaying that information internally, while ensuring subscriber satisfaction
- _Delight subscribers_

Create a personalized & memorable experience with Clinikk, build relationships through active listening, honesty & empathy. You are reliable, there when they reach out to us, and you keep your promises (ex. we follow-up when we said we will)

**Required Experience, Skills and Qualifications**

What we are looking for
- Any Graduate / Undergraduate
- Multilingual skills Kannada/English/Hindi
- Ability to listen, talk and type all at once through multi-channel communications
- Empathetic critical thinking
- Commitment to quality and continuous improvement
- Ability to thrive in a performance based environment
- Demonstrate high level of personal accountability

Desired Personal Characteristics:

- Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
- Inquisitive and has probing skills.
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
- Aptitude for critical thinking / problem solving
- Demonstrated attention to detail
- Ability to independently manage one’s own workload to meet the demands of the business
- Operate from a perspective of truly caring about our patients and creating value for them
- Change champion and adapt to change quickly
- Data-driven and fact-based: focused on getting to best answer for clients
- Detail-oriented, inquisitive, problem-solving in nature
- Proven ability to roll up your sleeves and make a contribution quickly
- Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization.
- Ready to work in shifts

We find joy and purpose in serving others. Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

**Job Types**: Full-time, Permanent

Pay: ₹23,800.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you comfortable travelling to BG Road for work from office?
- How many years experience you have in handling customer issues?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Kannada (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 9833152015

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