Customer Care Executive

1 week ago


Maharashtra, India Elica PB India Full time

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objecti... ves.

**Main Job Tasks and Responsibilities**
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Plan, prioritize and delegate _work_ tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs

**Key Competencies**
- Communication skills
- Customer service focus
- Supervisory skills
- Problem analysis and problem-solving
- Decision-making
- planning and organizing
- Initiative
- Fexibility
- Presentation skills
- Stress tolerance



  • Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full time

    Require: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...


  • Pune, Maharashtra, India Anuroop Wiwaha Pvt. Ltd. Full time

    **Job Title: Customer Care Executive** **Department**:Customer Care **This position necessitates excellent communication skills, attentive listening skills, as well as the ability to effectively persuade, engage, and convince customers.** **Job Summary/Objective**: The primary responsibility of the Customer Care Executive entails initiating outbound calls...


  • Pune, Maharashtra, India Nyati Technologies Full time

    Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. **Job Type**: Fresher **Salary**: ₹21,000.00 - ₹43,900.00 per...


  • Vasai, Maharashtra, India Ashshell baby products pvt ltd Full time

    Fastest Growing Baby Care Brand in India need customer care executive for their Calicut **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1...


  • Vidyavihar, Mumbai, Maharashtra, India GenXHire Services Private Limited Full time

    Job Title/Designation: Customer Care Executive - POC Employment Type: Full Time, Permanent **Job Description**: Roles and Responsibilities - A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers with efficiency. - The only aim is to ensure customer satisfaction by...


  • Pune, Maharashtra, India Epiv Solution And Services Full time

    **Company Description** EPIV Solution & Services is a legal lead generation company located in Pune that specializes in Mass Tort, class action lawsuits, and personal injury cases. As a company, we focus on delivering unmatched quality with our highly qualified, signed claimants prepared for legal representation, replacement assurance, and dedication to...


  • Mumbai, Maharashtra, India Arting Digital Private Limited Full time

    **Position Title: Customer care executive** **CTC:18-25K** **Location:Mumbai** **Working Mode:(On side)** **Primary skills:Communication skills.** **qualification:Any** **Roles and Responsibilities** social media - Monitoring customer feedback websites - Handling queries raised on social media platforms - Daily tracking and follow up of customer...


  • Thane District, Maharashtra, India Employee Hub LLP Full time

    We are looking for a Customer Care Executive for a reputed firm. Location : Kalyan, Mumbai. Job Title : Customer Care Executive Location : Kalyan Job Overview A CCE is responsible for overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards. Job Specifications Education/ Formal...


  • Koregaon Park, Pune, Maharashtra, India Palmonas Fashion Pvt.Ltd Full time

    Our Customer Care department is looking for a passionate and experienced individual to join us as a Customer Care Executive. Your main goal for this role will be to provide excellent customer satisfaction. As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition...


  • Goregaon, Mumbai, Maharashtra, India Ascent Meditech Limited Full time

    Position : Executive - Customer Care Location: Goregaon Salary - 18K- 25K (incl. PF+ Bonus) Job role: - Communicates with other departments to answer customers' inquiries, and solve their problems. Required Experience, Skills and Qualifications: - Age limit - 20 to 38 Years - Qualification - Any Graduate mandatory - Min. 1+ Years of experience in Customer...


  • Thane District, Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time

    _**Join Our Team as Customer Care Associates!** **Responsibilities**: - Deliver clear and concise instructions to customers, ensuring effective resolution of their queries and concerns. - Execute surveys to collect valuable customer feedback on product and service quality, transforming insights into informative reports. - Efficiently direct customer calls...


  • Andheri, Mumbai, Maharashtra, India Leeway Softech Full time

    **We are looking for**: 01 **Self Motivated**: 02 **Leadership**: 03 **positive Attitude**: 04 **high goals**: 05 **Innovative ideas**: 06 **Knowledge & Capabilities**: Stays abreast with latest technologies and also ready to work the new technologies. Customer Care Executive Experience: Minimum 1 Year experience


  • Pune, Maharashtra, India Atmantan Wellness Centre Full time

    **About Us**: Atmantan Wellness Resort is a premier destination for holistic wellness and rejuvenation, nestled in the picturesque Sahyadri Mountains. Our mission is to provide guests with a transformative wellness experience, focusing on mind, body, and soul, through our world-class facilities, natural surroundings, and expertly curated wellness programs....


  • Mumbai, Maharashtra, India Yashaswi Academy for Talent management Full time

    Hiring for BPO industry Qualification - 12, Graduate, Graduate Pursing Age - 18-30 Location - Bhopal Shifts - Rotational Shift Position - Customer care executive Working hours - 8 hours Gender - Male, Female Skills -active listening, empathy, problem-solving and communication **Job Type**: Fresher **Salary**: ₹10,000.00 - ₹14,000.00 per...


  • Mumbai, Maharashtra, India Yashaswi Group Full time

    **Urgently hiring for one of the banking Industry-** Job Profile-Customer Care Executive Job Location - Navi Mumbai Gender-Male/Female Salary up-to 14k in hand fixed (no PF no ESIC) Qualification-Graduation/ HSC Experience-Fresher with good communication **Job description-** 1.Solving customer queries of bank. 2.No Sales target, pure customer...


  • Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**: Customer Care Executive **Location**: Ghansoli, Navi Mumbai **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or any...


  • Wadgaon Sheri, Pune, Maharashtra, India MDIndia Healthcare Services (TPA) Pvt. Ltd. Full time

    Greetings from MD India !!!!! As per our discussion Please find below details for our requirement of Medical Validators. **We are Hiring Customer Care Executive - Tamil, Malayalam & English** **Company - MD India Health Insurance TPA** - Identify and assess customers’ needs to achieve satisfaction - Inbound process - **Preferred language - Tamil,...


  • Pune, Maharashtra, India B.U. Bhandari Motors Pvt. Ltd Full time

    Designation : Customer Care Executive Job Location : Baner Experience : 1- 3 Years Skills Required: 1. Excellent communication 2. Computer knowledge -MS word, excel, PPT 3. Presentable Job Role: 1. Calling : daily 100 calls 2. Data updation in the system 3. car delivery process 4. Filing & documentation : RTO, Insurance, car transfer, KYC,...


  • Thane District, Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time

    **Position - **Customer Care Executive **Responsibilities -** - Respond to customer queries over the phone, showcasing remarkable communication skills. - Address customer issues promptly and courteously, with the objective of achieving full resolution. - Gather valuable insights through customer feedback to support our ongoing improvement...


  • Airoli, Navi Mumbai, Maharashtra, India HIRD Services Pvt ltd Full time

    Customer Care Executive !! Job Location : Airoli Education: any of them HSC/B Com/ BBA/BA/ BSC Excellent English communication skills Good mathematical skills Work in US shift Flexible to work on 24*7 environment; Weekends off fixed Good typing speed - minimum 30 wpm with 90% accuracy **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 -...