Mi Compliance

2 weeks ago

Thane, India Willis Towers Watson Full time

MI Compliance
- Thane, IN

July 03, 2023

**KPI Management**
- To collate data for regulatory compliances (viz; complaints, conflict of interest, sanctions & third party) and publish various monthly and quarterly reports/ dashboards
- To collate data for operational and regulatory compliances (viz; complaints & incidents) and publish the Mumbai Compliance dashboard
- Establish and maintain databases of business information to support processing and reporting, including the maintenance of the PowerBI dashboard
- Working with the overall Compliance unit to meet any MI requirements/ reporting
- Maintenance of the data, follow through on trending and supply as and when requested
- Deliver as per the KPI’s defined for the role, to always maintain set SLA Accuracy/quality, and maintain TAT standards prescribed by the Business Unit
- Manage workload/ volumes and delivery expectations as per business requirement
- Develop a sound understanding of the business process
- Update work tracker and time tracking tools accurately and on real time basis
- Respond to queries from internal stakeholders on data and output
- Complete ad-hoc tasks as directed by Manager
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators
- Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues, and the business interests of the company
- Contribute to the implementation of systems changes and other projects required by the business.
- Continuous improvements in the process to make it more efficient and accurate simultaneously time saving

**Operations Management/Operational Effectiveness**
- Participate and contribute to team huddles
- Understanding the requirements of new activities / one-time activities and delivering with the expected quality and within timelines
- Proactively support key initiatives that have been delivered to implement change
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly
- Participate in OPEX ideation to identify potential process improvement areas

**Relationship management**
- Ensure ongoing, effective relationships with stakeholders (Internal/external)
- Ensure teamwork and effective communication within the team

**People management/ development**
- Conduct process mentoring and on the job training for new joiners/ team members

Qualifications:

- Any Graduate

**Skills**:

- Self-driven, results oriented with a positive outlook and a clear focus on high quality
- Ability to evaluate information in order to verify accuracy of Willis Towers Watson’ compliance standards
- Attention to detail
- Ability to establish priorities, work independently, and proceed with objectives with limited to no supervision
- Ability to work in a fast-paced environment juggling multiple priorities
- Computer skills which include proficiency with Microsoft Office Suite, Advanced Excel, VBA
- Proficiency with Power BI, Smartsheet, SQL
- Continually improves knowledge and skill proficiency
- Able to get on with others; be a team player

Knowledge/Experience:

- Management Information collation and production, analysis of the data
- Knowledge of Insurance Products and Brokerage business.
- Prior experience working in a quality environment.
- Insurance Industry experience, preferably that related to service industry.

**Competency**

**Behaviour Anchors /Dimensions**

**Definition**

**Evaluating Problems**

Examining Information

Processes and summarizes key findings from a range of information sources, recognizing when more information is required to better understand a situation; generates different solutions and weighs the pros and cons of each.

Documenting Facts

Prepares well-written, professional documentation; establishes the relevant facts, drawing on information from a variety of sources.

Interpreting Data

Works with different types of numerical data to provide accurate and valuable information; makes effective use of technology.

**Managing Self Development**

Learning from Experience

Makes time to critically reflect on past experiences and failures, and considers ways to improve.

Making Room for “the New”

Demonstrates the willingness to change perspectives and ideas that are no longer relevant and learn new skills or techniques.

Being Self-Aware

Recognizes and understands own strengths, development areas and learning style/preferences.

**Competency**

**Behaviour Anchors /Dimensions**

**Definition**

**Processing Details**

Meeting Timescales

Finishes own assignments on time and works with others to help keep things on schedule.

Checking Things

Reviews the details of own and peers’ work thoroughly, seeking to improve the quality of output.

Following Procedures

Performs work in line with established procedures; uses methods that minimize risk relating to own work.

**Structuring Tasks**

Managing Tasks

Organizes own workload effective

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