Medical Engagement Associate

5 months ago

Bengaluru Karnataka, India Indegene Full time

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Medical Engagement Associate

You will be responsible for: 1. Handle inbound and outbound calls of the patients and resolve their queries from appropriate source of information (client-defined FAQs and responses).

2. Maintain data hygiene and validate it.

3. Report adverse events (AEs)/market complaints as per the standard operating procedure. Capture details related to AEs reported by patient in predefined templates and timelines.

4. Coordinate with internal stakeholders to run the operations seamlessly. Attend review meetings from internal leads at regular intervals.

5. Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client.

6. Responsible to participate in assigned training programs relevant to the job & complete client-specific training, if applicable.

7. Responsible to build mastery in the assigned therapy area through self-learning and formal trainings.

8. Volunteer in training programs to develop skills in areas relevant to the job in addition to the areas of interest.

9. Participate in and contribute to various continuous improvement initiatives or company-driven initiative.

10. Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client.

Your impact:
About you: Pharmacy background and 1-3 years of MICC experience.

Must have: 1. Excellent communication 2. Domain knowledge 3. Pharmacovigilance knowledge 4. Basic excel 5. Strong documentation skills

EQUAL OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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