Process Executive
2 months ago
**Job Details**:
Designation: Process Executive
CTC: INR 3.2-3.5 LPA
Job Location: Hyderabad
Training Duration: 3 Weeks
**Roles and Responsibilities**:
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Flexibility to work across multiple rotational shifts/night shifts
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
**Eligibility Criteria**:
- 2020, 2021 & 2022, 2023 batch of (Bachelor's Degree in Science/Technology/Engineering/Mathematics/Computer Science/Computer Applications/IT)
- Consistent academic record of 50% in 10th, 12th, UG.
- Open only to Indian nationals.
- Flexible to relocate to anywhere in India and work in any shift or domain.
- Strong written and verbal communication.
- Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge.
Regards,
Chandini Sanofer| Talent Acquisition Associate HR
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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