See more Collapse

Process Executive

2 months ago

Hyderabad Telangana, India Cognizant Technology Solutions Full time

**Sr. Process Executive - Tech Support**

**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
** Responsibility**:
**Stakeholder/Business Management**:

- They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.
- Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.
- **Web**:
Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT
** Customer Relationship Management**:
**For Voice processes Only**:

- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
- Connect with the customer & provide highest level of customer satisfaction.
- Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
- Process Executives are expected to call back on time.

**Process Improvements and Adherence**:

- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.

**Project Control, Management and Review / Program delivery**:

- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

**For Voice Processes Only**:

- Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
- Make outbound calls to follow up / confirm resolution.

**People / Team**:

- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.

**Must Have Skills**
- Speaking English
- Customer Service

**Good To Have Skills**
- After Sales & Service (Tech)

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Mar 26 2024

**About Cognizant

We have other current jobs related to this field that you can find below

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Mazenet Full time

    I am Hiring for the role process executive for one of our MNC client.Please look into the job description below, **Job Details**: Designation: Process Executive CTC: 3.5 LPA Job Location: Hyderabad Shift: Rotational **Roles and Responsibilities**: - Assist in optimization of keywords, bids, account daily and monthly budget caps, impression share, quality...

  • Executive-customer Experience

    1 week ago

    Hyderabad, Telangana, India People Process Teck Full time

    **Location : Hyderabad** **Job Scope**: - Customer Experience Executive is responsible for enhancing experience at Customer touchpoints, ensure upkeep and hospitality standards and carry out activities for sustaining customer engagement._ **Main Duties and Responsibilities**: - 1. Check customer appointments for the day, inform Sales personnel of the...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    4 days ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Mazenet Solution Pvt. Ltd. Full time

    **Job Details**: Designation: Process Executive CTC: INR 3.2-3.5 LPA Job Location: Hyderabad Training Duration: 3 Weeks **Roles and Responsibilities**: - Maintain response and resolution speed as defined by SLOs. - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing knowledge base to provide a customer...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Mazenet Solution Pvt. Ltd. Full time

    **Job Details**: Designation: Process Executive CTC: INR 3.2-3.5 LPA Job Location: Hyderabad Training Duration: 3 Weeks **Roles and Responsibilities**: - Maintain response and resolution speed as defined by SLOs. - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing knowledge base to provide a customer...

  • Voice Process Executive

    3 weeks ago

    Hyderabad, Telangana, India AE Square IM-Migration Services Full time

    **Job Title: Voice Process Executive.** **Location: Hyderabad.** **Company Overview**: AE Square Im-Migration Services Pvt Ltd is a leading immigration services provider dedicated to assisting individuals and families in navigating the complexities of immigration processes. With a commitment to excellence and customer satisfaction, we strive to deliver...

  • Process Executive

    2 months ago

    Hyderabad, Telangana, India Mazenet Solution Full time

    Greetings from Mazenet! We are #hiring for the position of Process Executive-Technical Support Role-Google Cloud for India's leading IT MNC. **Please find the job details below along with the interview process** **Job Details**: Designation: Process Executive (Technical Support) CTC: INR 3.5 LPA Job Location: Hyderabad Shift: Rotational **Roles and...

  • Business Process Executive

    2 months ago

    Madhapur, Hyderabad, Telangana, India Tacklers Consultancy Full time

    Job Title: Business Process Executive Location: Hyderabad, Telangana (On-site) Type of Employment: Full-time Company Overview: Join our team at a leading tax consultancy where we streamline complex tax processes and deliver excellence in tax compliance and consultative services. We are currently expanding our team and are in search of a meticulous and...

  • Business Process Executive

    1 day ago

    Madhapur, Hyderabad, Telangana, India Tacklers Consultancy Full time

    Job Title: Business Process Executive Location: Hyderabad, Telangana (On-site) Type of Employment: Full-time Company Overview: Join our team at a leading tax consultancy where we streamline complex tax processes and deliver excellence in tax compliance and consultative services. We are currently expanding our team and are in search of a meticulous and...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Mazenet Solution Full time

    Please find the job describtion below, Tier 1 - Technical Troubleshooting Agent **Key Responsibilities**: - Maintain response and resolution speed as defined by SLOs. - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use the existing knowledge base to provide a customer-facing root cause assessment. - Provide...

  • Process Executive

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead - P2P** **Qualification**: **Bachelor/Post Graduate Degree in Commerce (exclusion**: BE/BTech/MCA, Arts/Science Graduates) ** Responsibility**: **Business/ Customer**: - Meet /Exceed all defined SLA’s of the process (quality, TAT etc) as agreed with the client - 100% Compliance to Process Adherence as defined in the SOP. - Invoice...

  • Process Executive

    6 days ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead - P2P** **Qualification**: **Bachelor/Post Graduate Degree in Commerce (exclusion**: BE/BTech/MCA, Arts/Science Graduates) ** Responsibility**: **Business/ Customer**: - Meet /Exceed all defined SLA’s of the process (quality, TAT etc) as agreed with the client - 100% Compliance to Process Adherence as defined in the SOP. - Invoice...

  • Process Executive

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead / Team Manager** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) ** Responsibility**: **Business / Customer**: - New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support,...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead / Team Manager** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) ** Responsibility**: **Business / Customer**: - New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support,...

  • Process Executive

    6 days ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead / Team Manager** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) ** Responsibility**: **Business / Customer**: - New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support,...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Team Lead|Team Manager - B&L** **Qualification**: Graduate(exclusion BE,Btech,MCA) ** Responsibility**: Business,Customer - Minimal Customer interaction under guidance. - Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). - Project,Process Handles First level processing of assigned transactions Complex problems...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Team Lead|Team Manager - B&L** **Qualification**: Graduate(exclusion BE,Btech,MCA) ** Responsibility**: Business,Customer - Minimal Customer interaction under guidance. - Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). - Project,Process Handles First level processing of assigned transactions Complex problems...

  • Process Executive

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Team Lead|Team Manager - B&L** **Qualification**: Graduate(exclusion BE,Btech,MCA) ** Responsibility**: Business,Customer - Minimal Customer interaction under guidance. - Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). - Project,Process Handles First level processing of assigned transactions Complex problems...