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Customer Service Advisor

1 month ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India D2D Distributors Full time

Work Location : Phase 1 Mohali, Punjab in person

**Job Overview**:
**Responsibilities**:

- Maintain a consistent tone and voice across all communications that align with our brand's standards.
- Escalate complex issues to the relevant departments to ensure a quick and effective resolution.
- Monitor social media platforms to respond to customer interactions and engage in proactive customer support.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Stay updated with new product launches and company policies to provide accurate information to customers.
- Collaborate with the marketing team to align on communication strategies and promotional activities.

**Qualifications**:

- Excellent writing and verbal communication skills.
- Proficiency in using social media platforms and CRM software.
- Ability to handle stressful situations and high volumes of customer inquiries professionally.
- High school diploma; further education or certification in customer service or communication is a plus.

**Skills**:

- Strong empathy and the ability to engage customers with courtesy and professionalism.
- Exceptional problem-solving skills with a solution-oriented focus.
- Time management skills with the ability to prioritize tasks.
- Detail-oriented with a knack for record-keeping.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Fresher

Pay: ₹10,729.19 - ₹20,668.36 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person

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