Customer Relationship Executive
4 weeks ago
**Job Title: Customer Relations Executive (Fresher)**
**Location**: Ernakulam, Kerala
**Job Type**: Full-Time
**About Us**: We are a leading company in [Your Industry], dedicated to providing exceptional customer experiences. Our commitment to quality and customer satisfaction drives us to continuously improve our services.
**Job Summary**: We are seeking a dynamic and enthusiastic Customer Relations Executive to join our team in Ernakulam. As a fresher, you will play a crucial role in maintaining positive relationships with our customers, addressing their queries, and ensuring their satisfaction.
**Key Responsibilities**:
- Serve as the primary point of contact for customer inquiries and concerns.
- Effectively communicate with customers in Malayalam and English to address their needs and resolve issues.
- Maintain accurate records of customer interactions and transactions.
- Provide timely and effective solutions to customer complaints and feedback.
- Collaborate with internal teams to ensure seamless service delivery.
- Assist in developing and implementing customer service policies and procedures.
- Stay updated on product knowledge to offer accurate information to customers.
**Qualifications**:
- Strong communication skills in Malayalam and English.
- Excellent interpersonal skills and a customer-centric mindset.
- Ability to handle customer queries with patience and professionalism.
- Basic computer skills and proficiency in using customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
**Benefits**:
- Comprehensive training and development programs.
- Opportunities for career growth and advancement.
- Friendly and supportive work environment.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Work from home
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you located in Ernakulam
**Language**:
- Malayalam (preferred)
Work Location: In person
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