Electronic Client Services

7 days ago

Chennai, India Riverforest Connections Full time

**GLOBAL MARKETS ELECTRONIC CLIENT SERVICES**

**Position Purpose**

**ECS team**

Serve as a primary Subject Matter Expert for electronic products on Forex, Rates, Credit and Commodity Derivatives (including single dealer platform Cortex) and provide high quality support for our electronic Client base (e-Sales, traders, trader assistant, IT and other support functions such as Credit, Compliance) and Vendors (e.g. third party platforms).

Drive successful client integration, manage platform incidents (incl. time critical issues such as off-market trades, timeouts) and effectively coordinate support and resolution while owning client communications.

**Context & Responsibilities**

As an Electronic Client Solutions Specialist, you will join a passionate team of eFX professionals whose performance is critical to the success of mission of digitization.

Subject Matter Expert for electronic products including our award winning trading platform (Cortex FX) and provide 1st class support for our electronic client base.

Primary point of contact between Clients and Vendors, managing all new and existing relationships and driving successful integrations with own product suite (FX, Rates, Credit, Commodity Derivatives )

Manage platform incidents and effectively coordinate support and resolution while owning client communications.

Proactively monitor the status of electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.

Build and maintain strong relationships with internal teams (Sales, Trading, Trading Assistants IT, Credit, Legal) to provide swift resolution of time critical issues (e.g. off-market trades, timeouts)

Provide client feedback and enhancement requests to Product Management and assist with the introduction of new functionality and products onto e-commerce platforms

**What we are looking for**

Understanding of complex client workflows and trade life cycles to ensure a successful and smooth platform and product ‘Go-Live’

Ideally, knowledge of the FIX protocol (including STP solutions), troubleshooting complex technical issues and pricing queries.

Ideally, understanding and experience of electronic trading platforms, liquidity management and pricing architecture.

Experience automating manual processes using Python and SQL. Experience using LINUX, accessing logs and processing raw data

Excellent communication skills in order to operate across multiple departments’ stakeholders

Experience managing and implementing controls and audit processes

Out-of-the box thinker with a proactive and willingness to learn

**Specific Qualifications**

Minimum of 3-4 years of relevant experience working with Customers and Vendors in Financial Services or Technology related Industry

Bachelor’s degree in IT, Finance, Business, Technical or similar related field

Experience in automation, good knowledge of Python and SQL. Experience in usingLINUX, accessing logs and processing raw data

Knowledge of systems would be a plus

Project management experience is a plus

Client facing experience in the financial or technology industry

Proficiency in e-trading products and solutions preferably in FX, Rates & Credit business lines

**Skills Required**:
Derivatives;Trading;Third Party;Subject Matter Expertise

**Location**

Chennai

**Years Of Experience**

4 to 9 Years

  • Electronic Client Services

    1 week ago

    Chennai, India RiverForest Connections Private Limited Full time

    **GLOBAL MARKETS ELECTRONIC CLIENT SERVICES** **Position Purpose** **ECS team** Serve as a primary Subject Matter Expert for electronic products on Forex, Rates, Credit and Commodity Derivatives (including single dealer platform Cortex) and provide high quality support for our electronic Client base (e-Sales, traders, trader assistant, IT and other...

  • Electronics Design Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India SONA BLW PRECISION FORGINGS LIMITED Full time

    Job SummaryWe are seeking an experienced Electronics Design Engineer to join our team in Padur, Chennai. The ideal candidate will have a strong background in power electronics design and development.About the RoleThe Electronics Design Engineer will be responsible for managing projects from planning to execution, ensuring compliance with QA standards, and...

  • Electronics Components Sales Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Honortech International Limited Full time

    About the RoleWe are seeking an experienced Electronics Components Sales Manager to join our team at Honortech International Limited. As a sales manager, you will be responsible for developing and maintaining strong relationships with our clients and suppliers, driving sales growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and implement...

  • Client Service Representative

    7 months ago

    Thirumangalam, Chennai, Tamil Nadu, India Wrape solution Full time

    Requirements: High school diploma or equivalent; college degree preferred 2+ years of experience in a customer service or client support role Strong written and verbal communication skills Ability to multitask, prioritize and manage time effectively Excellent problem-solving skills Proficient in Microsoft Office and experience with customer service...

  • Client Servicing Executive

    4 days ago

    Chennai, India Industrial Support Services Full time

    **Client Servicing Executives for Machine Building Industry** **Should have Good English Communication Skill** **Accommodation Free** **Exp : 0 yr - 2 yrs** **Qualification : Diploma Electrical or Mechanical** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹12,000.00 - ₹18,000.00 per...

  • Client servicing

    4 days ago

    Chennai, India The Pixelate Full time

    Company DescriptionThe Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level.Role DescriptionThis is a...

  • Client Servicing

    6 days ago

    Chennai, India The Pixelate Full time

    Company DescriptionThe Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level.Role DescriptionThis is a...

  • Client Servicing

    4 days ago

    Chennai, India The Pixelate Full time

    Company Description The Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level. Role Description ...

  • Client Servicing

    6 days ago

    Chennai, India The Pixelate Full time

    Company Description The Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level. Role Description This is...

  • Client Servicing

    6 days ago

    Chennai, India The Pixelate Full time

    Company Description The Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level. Role Description This is...

  • Client Servicing

    6 days ago

    Chennai, India The Pixelate Full time

    Company Description The Pixelate is an Advertising & Digital Marketing agency based in Chennai. Since 2014, we have been known for our bold and clever communication strategies to stand out in a crowded market. We believe in creating advertising that evokes emotions, inspires curiosity, and connects with consumers on a personal level. Role Description This is...

  • Service Executive

    1 week ago

    Chennai, India Jss Corporate Client Services Full time

    **COMPANY: INJECTION MOULDING MACHINE / PLASTIC MOULDING / AUXILIARIES MANUFACTURING /** **EXTRUSION MACHINE DIVISION / HDPE PIPE EXTRUSION MACHINE** **JOB RESPONSIBILITY**: - Responsible for handling whole range of Southern States based from Chennai; have to travel across. - Individual will be responsible for the whole processes starts from dispatch to...

  • Client Services

    1 week ago

    Chennai, India Deepsense Digital Solutions Pvt ltd Full time

    Cultivating solid relationships with clients through the provision of exceptional service. - Should be open to travel and explain the products of clients to relevant stakeholders - Creating a positive onboarding experience for new clients. - Identifying ways to overcome clients' challenges - Maintaining an accurate record of all existing and potential...

  • Electronics Systems Architect

    7 days ago

    Chennai, Tamil Nadu, India NorthStar HR Consultants Full time

    Job Title: Electronics Systems ArchitectAbout NorthStar HR Consultants:We are a trusted recruitment partner for top companies. Our team is passionate about finding the best talent to help our clients succeed.Job Summary:We are looking for an Electronics Systems Architect to join our client, a Silicon Valley-based startup focusing on farm automation. As an...

  • Client Service Officer

    7 months ago

    Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    **Job Title: Client Service Representative** **Job Summary**: As a Client Service Representative, you will be responsible for ensuring an excellent customer experience by addressing client inquiries, resolving issues, and providing support. You will serve as the primary point of contact between the company and its clients, maintaining strong relationships...

  • Electronic Assembler

    4 weeks ago

    Chennai District, Tamil Nadu, India ScopeHR Services Full time

    Min 2-5 years of experience as an electronics assembler, Basic PCB handling knowledge and hands-on experience in wire routing and soldering. Open to work in shifts B.E/B.Tech/Diploma in Electronics background **Responsibilities**: Electronics assemblers, Robot assembly and Soldering as per the circuit diagrams Maintaining the quality...

  • Electronics Hardware Engineering Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Quantum Pulse Technologies Full time

    Job OverviewThe role of the Electronics Hardware Engineering Manager at Quantum Pulse Technologies involves leading the hardware engineering team in the development of innovative electronic solutions. The successful candidate will oversee the entire hardware design lifecycle, from concept creation to product delivery, ensuring all projects meet client...

  • Service & Assembly Technician

    7 months ago

    Chennai, India MicroGO LLP Full time

    As a Service Technician, you will survey, install, maintain, and/or repair products, devices and systems at customer sites. Must build and maintain strong relationships with customers. **In this role, you will**: - Assemble the device as per the instruction given by the team with 0% failure. - Conserve resources and supplies to facilitate minimum waste and...

  • Electronic Systems Design Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    Job Title: Electronic Systems Design EngineerAbout the Role:At HCLTech, we are on the lookout for a skilled Hardware Mixed Signal Design Engineer to join our team. As an Electronic Systems Design Engineer, you will be responsible for designing and developing electronic systems that meet our clients' requirements.Key Responsibilities:- Design and develop...

  • Client Servicing Executive

    7 months ago

    Chennai, India Birth Marque | Branding Company Full time

    Building positive and productive relationships with clients - Analyzing and resolving service issues promptly - Directing client complaints or complex queries to relevant departments in a timely manner - Providing clients with technical assistance on products and services - Developing effective communication platforms for clients and staff - Inspiring repeat...