Genesys Support
2 months ago
Job Summary
**Responsibilities**:
- Ensure necessary technical help, develop and support for Genesys Pure cloud implementation.
- Expected to liaise with Business users, call center groups for Pure cloud implementation and support.
- Participate in business stake holder meetings, orientation and ongoing training of new IT staff.
- Coordinate activities with other technical and functional areas as required
- Support other team members, removing technical road blocks, and suggest new technical solutions
**Top 3 Must Haves**:
- 4-8 years of experience.
- Genesys Cloud Architect Development experience in IVR and routing
- Integration with external Services
- Troubleshooting environment/ API /JSONs
**Education**: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience as a Desktop/End User Support Engineer
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Recruiter Info
Ezhil Jenisha S
We have other current jobs related to this field that you can find below
-
Genesys Support
1 week ago
India Sage IT India Full timeOne of our direct clients is looking for a Genesys Support **Please find the Must To Have skills**: Genesys Support Incident Mgt. Outage Management L1/L2 escalation
-
Genesys Support
2 months ago
india 3i Infotech Ltd. Full timeWe are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN /...
-
Trainee (Genesys)
2 weeks ago
India Miratech Full timeCompany Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...
-
Trainee (Genesys)
6 days ago
India Miratech Full timeCompany DescriptionMiratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...
-
Genesys Engage Routing Developer
3 weeks ago
India ACL Digital Full timeAbout the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record...
-
Genesys Engage Routing Developer
1 month ago
India ACL Digital Full timeAbout the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
-
Genesys Engage Routing Developer
1 month ago
india ACL Digital Full timeACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...
-
Genesys Engage Routing Developer
6 days ago
India ACL Digital Full timeACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...
-
Genesys Engage Routing Developer
3 weeks ago
India ACL Digital Full timeAbout the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
-
Genesys Engage Routing Developer
1 month ago
india ACL Digital Full timeAbout the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...
-
Genesys Engage Routing Developer
1 month ago
India ACL Digital Full timeACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at gaurav.p@acldigital.comGenesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will...
-
Associate Chief Engineer Process
4 weeks ago
india Technip Energies Full timeWe are currently seeking an Associate Chief Engineer - Genesis , reporting directly to Genesis India Head to join the team based in Gurgaon, India. About The Role: Delivery and working on technically complex Advisory and Consulting Services within proposals, studies, projects execution & operations, as part of a study &/or project team, in accordance with...
-
Engineers/ Senior Engineers
4 weeks ago
india Technip Energies Full timeAbout Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...
-
Engineers/ Senior Engineers
7 days ago
india Technip Energies Full timeAbout Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...
-
Customer Support
3 weeks ago
india Juma Al Majid Holding Group L.L.C. Full timeJob Description 1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.3. Generates Sales Leads.4. Registers customer details and...
-
Customer Support
1 month ago
india Juma Al Majid Holding Group L.L.C. Full timeJob Description 1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.3. Generates Sales Leads.4. Registers customer details and...
-
Telecom Engineer II
1 month ago
india NCR Voyix Full timeAbout the job TITLE: Telecom Engineer II(Genesys Purecloud). Experience:2.0 Years-5.0 Years Notice Period: Immediate-45 Days LOCATION: Gurgaon, (Hybrid). About NCR VOYIX Corporation NCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences....
-
Technical Specialist
4 weeks ago
india NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
SCADA Developer
2 weeks ago
india FINDERNEST SOFTWARE SERVICES Full timeThe SCADA Developer plays a pivotal role in the development and implementation of Genesis 64 SCADA screens using MS SQL DB scripts. This position is essential for maintaining and enhancing the efficiency and reliability of the organization's SCADA system, ensuring seamless operations and effective data management.Key Responsibilities :- Design and develop...
-
Engineers/ Senior Engineers
6 days ago
India Technip Energies Full timeAbout Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we...
