Genesys Support

2 months ago


India CIEL HR Full time

Job Summary

**Responsibilities**:

- Ensure necessary technical help, develop and support for Genesys Pure cloud implementation.
- Expected to liaise with Business users, call center groups for Pure cloud implementation and support.
- Participate in business stake holder meetings, orientation and ongoing training of new IT staff.
- Coordinate activities with other technical and functional areas as required
- Support other team members, removing technical road blocks, and suggest new technical solutions

**Top 3 Must Haves**:

- 4-8 years of experience.
- Genesys Cloud Architect Development experience in IVR and routing
- Integration with external Services
- Troubleshooting environment/ API /JSONs

**Education**: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience as a Desktop/End User Support Engineer

Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.

Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Recruiter Info

Ezhil Jenisha S


  • Genesys Support

    1 month ago


    india 3i Infotech Ltd. Full time

    We are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN /...

  • Trainee (Genesys)

    3 days ago


    India Miratech Full time

    Company Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...


  • india ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...


  • India ACL Digital Full time

    About the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • india ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • India ACL Digital Full time

    About the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • India ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record...


  • India ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at gaurav.p@acldigital.comGenesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will...


  • india Technip Energies Full time

    We are currently seeking an Associate Chief Engineer - Genesis , reporting directly to Genesis India Head to join the team based in Gurgaon, India. About The Role: Delivery and working on technically complex Advisory and Consulting Services within proposals, studies, projects execution & operations, as part of a study &/or project team, in accordance with...


  • india Technip Energies Full time

    About Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...

  • Customer Support

    4 weeks ago


    india Juma Al Majid Holding Group L.L.C. Full time

    Job Description 1.       Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.2.       Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.3.       Generates Sales Leads.4.       Registers customer details and...

  • Customer Support

    1 week ago


    india Juma Al Majid Holding Group L.L.C. Full time

    Job Description 1.       Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.2.       Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.3.       Generates Sales Leads.4.       Registers customer details and...

  • Telecom Engineer II

    1 month ago


    india NCR Voyix Full time

    About the job TITLE: Telecom Engineer II(Genesys Purecloud). Experience:2.0 Years-5.0 Years Notice Period: Immediate-45 Days LOCATION: Gurgaon, (Hybrid). About NCR VOYIX Corporation NCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences....

  • Technical Specialist

    3 weeks ago


    india NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • SCADA Developer

    3 days ago


    india FINDERNEST SOFTWARE SERVICES Full time

    The SCADA Developer plays a pivotal role in the development and implementation of Genesis 64 SCADA screens using MS SQL DB scripts. This position is essential for maintaining and enhancing the efficiency and reliability of the organization's SCADA system, ensuring seamless operations and effective data management.Key Responsibilities :- Design and develop...


  • india Miratech Full time

    Job DescriptionAre you a proactive and detail-oriented Middle Splunk Cloud Automation and Integration Engineer looking to make a global impact? We have an exciting opportunity for you to join our Platform Administration team on a large-scale, international project. You'll play a key role in our ongoing Genesys Engage project, focusing on EMEA countries. Your...


  • India Miratech Full time

    Job DescriptionAre you a proactive and detail-oriented Middle Splunk Cloud Automation and Integration Engineer looking to make a global impact? We have an exciting opportunity for you to join our Platform Administration team on a large-scale, international project.You'll play a key role in our ongoing Genesys Engage project, focusing on EMEA countries. Your...


  • india Genesis Consulting Partners, LLC Full time

    Job Description This is a remote position. Job Title: Business Analyst  Job Location:    Remote with travel to client sites in Virginia / Maryland on occasion.    Job Summary:    As a Business Analyst for Genesis Consulting, you will play a critical role in analyzing and interpreting data, identifying trends, and providing insights...

  • SCADA Developer

    3 days ago


    Anywhere in India/Multiple Locations FINDERNEST SOFTWARE SERVICES Full time

    The SCADA Developer plays a pivotal role in the development and implementation of Genesis 64 SCADA screens using MS SQL DB scripts. This position is essential for maintaining and enhancing the efficiency and reliability of the organization's SCADA system, ensuring seamless operations and effective data management.Key Responsibilities :- Design and...

  • Siebel Engineer

    1 month ago


    india Notus Full time

    We are looking good candidates for Sieble CRM/Sieble CTI ( Client -Wipro) (Contractual Role- on site) (PAN India)Exp : 8+yrs (Sieble CRM/Sieble CTI) Notice period : Immediate joiners only.Shift Timing : Day shift full time work Location : Pan IndiaRole purpose :- Assess, design and implement new products & services through different Releases on Oracle Siebel...