Genesys Engage Routing Developer

1 month ago

India ACL Digital Full time

About the job

ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer.

Genesys Engage Routing Developer

Role Summary:

Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, Web, Email, Chat, Callbacks, Outbound, SMS, etc)

In this role, the primary responsibilities include (but are not limited to):

  • Application Design, Development, Integration, Test & Documentation in Genesys Composer, IRD & JavaScript
  • Ability to architect routing designs and development for new solutions based on business/product requirements
  • Provide troubleshooting and resolution for complex implementation issues within the project plan and strategy
  • Provide L3 support for Production Issues
  • Manage Code and Configuration in Source Control consistently & effectively
  • Ability to prioritize issues effectively and meet tight deadlines when required
  • Collaborate with Product Managers, BSAs, Architects and Engineers to design and develop enterprise level routing application.
  • Clear understanding of reporting schemas and impacts to reporting with respect to routing changes
  • Provide expert guidance & knowledge and perform code reviews with team members
  • Perform Genesys upgrades to routing environment
  • Keep updated on new Product features, capabilities and industry trends in Customer Service
  • Manage Releases, Code and Configuration Migration to multiple environments
  • Manage multiple projects of varying size and technical complexity; Ability to focus on the details without losing sight of the bigger picture
  • The position requires a good level of teamwork and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions inside his/her responsibility.

Required Qualifications:

  • At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer
  • Extensive experience in contact center operations, contact center technologies, and contact center strategies.
  • Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer, ORS)
  • Hands on experience with Genesys CTI Routing for multimedia, Voice and Outbound. eServices experience preferred a must
  • Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)
  • Expertise on developing strategies based on Service Level, Database driven, Skill based, threshold or Multi Site criteria
  • Experience converting IRD to ORS Routing Strategies.
  • Experience with web capture points
  • Having "Inbound Voice 8.x Developer" or "Composer Routing 8.x Developer" certification is an advantage.
  • Good troubleshooting and log reading skills are a must
  • Either a formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience.
  • Good understanding of large enterprise architecture and experience with global scope and scale
  • Experience with Web Services like Tomcat
  • Conceptual understanding of CRM solutions
  • Ability to do Knowledge transfer & provide guidance to team members
  • Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset

  • Genesys Engage Routing Developer

    3 weeks ago

    India ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record...

  • Genesys Engage Routing Developer

    1 month ago

    india ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...

  • Genesys Engage Routing Developer

    6 days ago

    India ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...

  • Genesys Engage Routing Developer

    1 month ago

    india ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...

  • Genesys Engage Routing Developer

    1 month ago

    India ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at gaurav.p@acldigital.comGenesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will...

  • Genesys Engage Routing Developer

    3 weeks ago

    India ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer Extensive experience in contact center operations, contact center technologies, and contact center strategies. Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...

  • Genesys Engage Routing Developer

    3 weeks ago

    India ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...

  • Genesys Engage Routing Developer

    4 weeks ago

    india ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer Extensive experience in contact center operations, contact center technologies, and contact center strategies. Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...

  • Genesys Engage Routing Developer

    1 month ago

    India ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...

  • Trainee (Genesys)

    2 weeks ago

    India Miratech Full time

    Company Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...

  • Trainee (Genesys)

    6 days ago

    India Miratech Full time

    Company DescriptionMiratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...

  • Genesys Testing

    2 months ago

    India CIEL HR Full time

    Job Summary Role - Genesys Testing Exp - 5-7 years NP- Immediate **JD**: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing). **JD**: 2. Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call...

  • Genesys Support

    2 months ago

    india 3i Infotech Ltd. Full time

    We are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN /...

  • Senior Genesys Cloud CX Developer

    6 days ago

    India Simple Solutions Full time

    Job Description Senior Genesys Cloud CX Developer - 100% Remote Location: Remote/ Seattle WA. Duration: 12 months Job Summary We are seeking an experienced Senior Genesys Developer to join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer...

  • Senior Genesys Cloud CX Developer

    3 weeks ago

    india Simple Solutions Full time

    Job Description Senior Genesys Cloud CX Developer - 100% Remote Location: Remote/  Seattle WA. Duration: 12 months Job Summary We are seeking an experienced Senior Genesys Developer  to join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our...

  • Associate Chief Engineer Process

    4 weeks ago

    india Technip Energies Full time

    We are currently seeking an Associate Chief Engineer - Genesis , reporting directly to Genesis India Head to join the team based in Gurgaon, India. About The Role: Delivery and working on technically complex Advisory and Consulting Services within proposals, studies, projects execution & operations, as part of a study &/or project team, in accordance with...

  • Engineers/ Senior Engineers

    4 weeks ago

    india Technip Energies Full time

    About Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...

  • Engineers/ Senior Engineers

    7 days ago

    india Technip Energies Full time

    About Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...

  • Telecom Engineer II

    1 month ago

    india NCR Voyix Full time

    About the job TITLE: Telecom Engineer II(Genesys Purecloud). Experience:2.0 Years-5.0 Years Notice Period: Immediate-45 Days LOCATION: Gurgaon, (Hybrid). About NCR VOYIX Corporation NCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences....

  • Ingeniero de Software Contact Center

    1 month ago

    india ADEREN Full time

    Job Description BUSCAMOS :  Ingeniero de Software Contact Center - GenesysProfesional con experiencia de al menos 3 años como Ingeniero de Software de Contact Center. EEXPERIENCIA & SKILLS   OBLIGATORIOS ● Experiencia en desarrollo usando Java● Experiencia comprobada en integraciones multicanal y bots aplicados en los diferentes canales (Chat,...