Genesys Engage Routing Developer

3 weeks ago


India ACL Digital Full time
  • At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer
  • Extensive experience in contact center operations, contact center technologies, and contact center strategies.
  • Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer, ORS)
  • Hands on experience with Genesys CTI Routing for multimedia, Voice and Outbound. eServices experience preferred a must
  • Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)
  • Expertise on developing strategies based on Service Level, Database driven, Skill based, threshold or Multi Site criteria
  • Experience converting IRD to ORS Routing Strategies.
  • Experience with web capture points
  • Having "Inbound Voice 8.x Developer" or "Composer Routing 8.x Developer" certification is an advantage.
  • Good troubleshooting and log reading skills are a must
  • Either a formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience.
  • Good understanding of large enterprise architecture and experience with global scope and scale
  • Experience with Web Services like Tomcat
  • Conceptual understanding of CRM solutions
  • Ability to do Knowledge transfer & provide guidance to team members
  • Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset



  • India ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record...


  • India ACL Digital Full time

    About the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • India ACL Digital Full time

    ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Interested candidates can reach out at Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and...


  • India ACL Digital Full time

    About the jobACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • india ACL Digital Full time

    About the job ACL Digital an Alten Group Company hiring for Genesys Engage Routing Developer. Genesys Engage Routing Developer Role Summary: Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of...


  • India ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...


  • india ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer Extensive experience in contact center operations, contact center technologies, and contact center strategies. Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...


  • India ACL Digital Full time

    At least 4 years’ extensive & core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with ComposerExtensive experience in contact center operations, contact center technologies, and contact center strategies.Specialist in a minimum of 3 Genesys products (i.e. Framework, Composer,...

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