Billing Delivery Executive
1 month ago
"International Billing", Invoicing, "Invoicing and payments", Billing
**Billing Delivery Executive-Kharadi, Pune**
**Key Accountabilities**
Assume the responsibility of issuing and processing outgoing invoices with attention to detail
Develop and maintain excellent internal working relationships with key departments and represent the customer’s expectations and requirements
Measure and monitor monthly performance levels, ensuring monthly reports are collated, analysed, and distributed to the relevant parties.
Maintain the ESP Knowledge Base, ensuring all contract specific documentation and processes are available to all to maximise the speed of resolution and improve customer satisfaction.
Work with relevant parties to ensure effective action plans are in place for escalations and that ‘root cause’ analysis is conducted to determine any required corrective actions.
Monitor financial aspects for each assigned account e.g., billing, time, and materials requests, ensuring any billing queries are resolved.
Provide regular, accurate reports of billing dataSkills / Experience Required
Adherence to laws and best practices in regard to dealing with customers and data
Comfortable dealing with numbers and the processing of financial information
Excellent knowledge of MS Office (particularly Excel) and ticket management software ServiceNow ideal
Proficiency in English
Results-driven and patient
High degree of attention to detail and trustworthiness
Skills Required -
Should have alteast 2 years of experience in billing and invoicing, if it is international Billing and will be from IT company/ BPO's that will be plus.
Strong multi-tasking skills
Desire to increase knowledge on the commercial aspects of Service Management
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