Executive OTC Billing

2 months ago

Pune, India Johnson Controls Full time

**Job Details**

**We've exciting opportunity for a OTC Billing Executive for Pune location.**:
**We are looking for Immediate or 15 days joiners only**:
❑ Responsible for the daily timely and accurate and effective processing, of relationship customer (Key Account, National & FM) orders received from Field Sales and Operations within SLA

❑ To process customer billing for relationship customers in line with customer specific billing requirements.

❑ Interaction with key stakeholders: Field Sales/Account Managers and Dorctors and Operational teams

❑ Ensuring compliance to all audit requirements

❑ Sending e-billing invoices to customers ❑ Uploading invoices to customer portals within SLA

❑ Pricing and managing the Dockets on hold, liaising with service dept and National Account Managers

❑ Processing credit notes, and re-invoicing

❑ Customer contract maintenance updates

**Key Accountabilities**

❑ To provide customer satisfaction through the participation in an efficient and responsive processing environment

❑ To foster effective working relationships with stakeholders within the business.

❑ Provide feedback to branch operation managers where requests cannot be processed

❑ Ensure correct set up of installation billing for close outs with respect to signaling connections and renewal of service contracts

❑ Ensure JCI financial and customer-imposed deadlines are met.

❑ To develop best practice for the order acceptance and invoicing process so that queries, errors and omissions are minimized.

❑ Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment

❑ To maintain responsibilities for compliance with regulatory requirement

**Person Specification**

❑ High level of competency in communication and interpersonal skills

❑ Self motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach

❑ Ability to work in effective teams and work under pressure within deadlines ❑ Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum.

❑ A positive person, who looks for opportunity to achieve

**Experience**

❑ 2-3 years experience working on strategic/key customers in a processing or accounts environment

❑ Experience to working in a dynamic organization and environment

❑ Demonstrates a successful track record of achievements in a similar function in a global organization

❑ Organizational understanding and business awareness

❑ Experience within a busy environment where deadlines are critical

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