Nice Admin

3 weeks ago

Chennai, India RARR Technologies Full time

**Job Details - NICE ADMIN**:
**Job ID**:

- RARR Job 2873**Job Title**:

- NICE ADMIN**Job Type**:

- Permanent**Job Location**:

- CHENNAI, GURGAON, NOIDA**Total Experience**:

- 7 - 12 Years**Skills**:

- NICE ADMIN**Posted - **17/01/2023

**Job Description**:
**Roles & Responsibilities**:

- Assist with implementation, and management of the CCaaS system, ensuring that Service and peripherals are optimally configured to match business processes and meet business needs
- Manage Contact Center Software and tools efficiently (i.e. CX ONE User Hub, ACD, IVR, Performance Management)
- Own technical configuration of the system as required
- Analyze IVR routing to ensure proper destination and outcomes
- Provide business analysis, business area assessment, the user needs analysis
- Regularly review dashboard reporting and performance management for consistency and clarity
- Ensure managerial users are able to access, utilize, and comprehend platform tools including Performance Management, Quality Management, and Interaction Analytics
- Identify campaign process and performance gaps and collaborate with center management to develop action plans based on findings
- Work cross-functionally with call center management to evaluate KPIs and performance at the team and individual level
- Troubleshoot issues and outages and submit support cases as needed
- Communicate new/revised processes and changes to the team; ensure understanding of information and implementation of process/changes

**Skills/Qualifications**:

- Bachelor’s Degree in Management Information Systems, Information Technology, Computer Science or Business Administration
- 5+ years of experience delivering solutions using a CCaaS platform.
- Experience implementing or integrating with CRMs and/or Contact Center Solutions
- Familiarity using APIs and understanding their operation
- Experience with NICE in Contact required
- Experience with Studio Scripting Tool required
- Knowledge of contact center technology (Automatic Call Distribution [ACD], Interactive Voice Response [IVR], Quality Management [QM]) tools

Feel free to connect if you need any information. Looking forward for the profiles at earliest possible.

  • AWS EMR Admin

    2 weeks ago

    chennai, India 2coms Full time

    Job Description Looking For AWS EMR Admin ProfessionalsFor Global IT MNC @Chennai Greetings From 2COMS Group! Location: Chennai (WFO) Experience: 5+ years Must-Have: AWS EMR Admin Roles and Responsibilities: Skills : · AWS EMR, EC2, AWS S3, Cloud Formation Template, Batch data, AWS CodePipeline services Nice to Have :  · EKSResponsibility : ...

  • AWS EMR Admin

    2 months ago

    Chennai, India 2coms Full time

    LookingFor AWS EMR Admin ProfessionalsFor Global IT MNC @ChennaiGreetingsFrom 2COMS Group!Location:Chennai (WFO)Experience:5 yearsMustHave:AWS EMRAdminRolesandResponsibilities:Skills:AWSEMR EC2 AWS S3 Cloud Formation Template Batch data AWS CodePipelineservicesNiceto Have :EKSResponsibility:Fullhandson role so need to have good admin knowledge on AWS EMR...

  • AWS EMR Admin

    3 weeks ago

    Chennai, India 2coms Full time

    LookingFor AWS EMR Admin ProfessionalsFor Global IT MNC @ChennaiGreetingsFrom 2COMS Group!Location:Chennai (WFO)Experience:5 yearsMustHave:AWS EMRAdminRolesandResponsibilities:Skills:AWSEMR EC2 AWS S3 Cloud Formation Template Batch data AWS CodePipelineservicesNiceto Have :EKSResponsibility:Fullhandson role so need to have good admin knowledge on AWS EMR...

  • AWS EMR Admin

    2 months ago

    Chennai, India 2coms Full time

    Looking For AWS EMR Admin ProfessionalsFor Global IT MNC @Chennai Greetings From 2COMS Group! Location: Chennai (WFO) Experience: 5+ years Must-Have: AWS EMR AdminRoles and Responsibilities:Skills :· AWS EMR, EC2, AWS S3, Cloud Formation Template, Batch data, AWS CodePipeline servicesNice to Have : · EKSResponsibility : · Full hands-on role so need...

  • AWS EMR Admin

    3 weeks ago

    Chennai, India 2coms Full time

    Looking For AWS EMR Admin ProfessionalsFor Global IT MNC @Chennai Greetings From 2COMS Group! Location: Chennai (WFO) Experience: 5+ years Must-Have: AWS EMR AdminRoles and Responsibilities:Skills :· AWS EMR, EC2, AWS S3, Cloud Formation Template, Batch data, AWS CodePipeline servicesNice to Have : · EKSResponsibility : · Full hands-on role so need...

  • AWS EMR Admin

    2 days ago

    chennai, India 2coms Full time

    Greetings From 2COMS Group! Location: Chennai (WFO) Experience: 5+ years Must-Have: AWS EMR Admin Roles and Responsibilities: Skills : · AWS EMR, EC2, AWS S3, Cloud Formation Template, Batch data, AWS CodePipeline services Nice to Have :  ·EKS Responsibility :  ·Full hands-on role so need to have good admin knowledge on AWS...

  • Admin Assistant Freshers

    2 months ago

    Vadapalani, Chennai, Tamil Nadu, India Adzo Agency Full time

    **Role**: - making calls to the customer and updating them on the payment overdue daily - Follow up with the customer and make them pay on time. - maintain records for the calls made and payments collected. - Escalate challenges in collection with Sales and Management - Coordinate with 3rd party collection agency incases where needed - To support accounts...

  • Admin Assistant Freshers

    3 weeks ago

    Vadapalani, Chennai, Tamil Nadu, India Adzo Agency Full time

    **Role**: - making calls to the customer and updating them on the payment overdue daily - Follow up with the customer and make them pay on time. - maintain records for the calls made and payments collected. - Escalate challenges in collection with Sales and Management - Coordinate with 3rd party collection agency incases where needed - To support accounts...

  • Jira Administrator

    3 weeks ago

    Chennai, India Virtusa Full time

    **Job Title-** **Jira Admin** **Tier-T2** **Experience: 6-8 years** - Jira Administration - Workflow - Customization - Strong understanding on DevOps tooling - Scripting with API with Microsoft and Atlassian Products - Python - (NIce to have) - GitHub Admin - ADO Admin **Qualification**: BE or BTech or MCA or Any other bachelors Degree with four years of...

  • Jira Administrator

    5 days ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Job Title-Jira AdminTier-T2Experience: 6-8 years Jira Administration Workflow Customization Strong understanding on DevOps tooling Scripting with API with Microsoft and Atlassian Products Python- (NIce to have) GitHub Admin ADO AdminQualification:BE or BTech or MCA or Any other bachelors Degree with four years of relevant experience.About VirtusaTeamwork,...

  • Lead Software Engineer

    5 days ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Lead Software Engineer - CREQ186152 DescriptionJob Description:Responsibilities:Analyze and identify process and tooling improvementsLiaise with global business, support and development teamsManage stakeholder expectations. Provide comprehensive and timely projects updates to Technology and Business stakeholdersDesign and own the Change Management...

  • Digital Marketing Executive

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India Vedita Ventures Full time

    **Core Responsibilities**: - Experience in handling E-Commerce platforms like Amazon, Flipkart, Tata Cliq, Jio Mart, etc. - Experience in handling marketing content on Social Media platforms like FB, Insta, Whatsapp, etc. - Responsible for updating the stock status of existing items and adding new items to the portals - Responsible for Marketing strategy &...

  • Lead Software Engineer

    6 days ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Lead Software Engineer - CREQ186152 Description Job Description: Responsibilities: Analyze and identify process and tooling improvements Liaise with global business, support and development teams Manage stakeholder expectations. Provide comprehensive and timely projects updates to Technology and Business stakeholders Design and own the Change...

  • Siebel Config

    5 days ago

    Chennai, Tamil Nadu, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...

  • Sct Admin Executive

    2 weeks ago

    Kovur Road, Chennai, Tamil Nadu, India Xeno Prima Full time

    # Knowledge in Ms. Excel (PIVOT Table) Good in Power Point. Nice to have a speed and accuracy in Typing writing skill. Freshers and experienced can apply. **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Siebel Config

    3 weeks ago

    chennai, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...

  • Admin (Choolai)

    2 months ago

    Choolai, Chennai, Tamil Nadu, India Vedita Ventures Full time

    **Core Responsibilities**: - All the Administration Job of the Company. - Any follow up with any departments/banks for any claims or refunds etc. - Coordinating with our Out sourced vendors like Marketing, Maintenance etc. - Finding out more vendors as and when required. - Dealing with HR companies, Agri land brokers and LNG plant manufacturer...

  • Admin (Choolai)

    1 day ago

    Choolai, Chennai, Tamil Nadu, India Vedita Ventures Full time

    **Core Responsibilities**: - All the Administration Job of the Company. - Any follow up with any departments/banks for any claims or refunds etc. - Coordinating with our Out sourced vendors like Marketing, Maintenance etc. - Finding out more vendors as and when required. - Dealing with HR companies, Agri land brokers and LNG plant manufacturer...

  • Abinitio - Lead

    5 days ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Abinitio - Lead - CREQ185650 DescriptionJob Description:Responsibilities:Analyze and identify process and tooling improvementsLiaise with global business, support and development teamsManage stakeholder expectations. Provide comprehensive and timely projects updates to Technology and Business stakeholdersDesign and own the Change Management processProvide...

  • Project Admin

    2 weeks ago

    Chennai, India Dow Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...