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Captain
1 month ago
Position Overview
The Hotel Captain is a key leadership role within the hotel's food and beverage department. This position involves overseeing the operations of dining services, ensuring guests receive exceptional service, and managing a team of servers and other dining staff. The Hotel Captain acts as a liaison between the dining room staff and the management team to maintain high standards of service and guest satisfaction.
**Responsibilities**:
- **Guest Service Management**:
- Greet and welcome guests, ensuring they have a memorable dining experience.
- Address and resolve guest complaints or issues promptly and professionally.
- Oversee the service to VIPs and special guests, ensuring their needs are met.
- **Team Leadership**:
- Supervise and coordinate the activities of servers, bartenders, and other dining staff.
- Conduct training sessions to improve staff performance and service quality.
- Schedule shifts and assign duties to ensure adequate coverage during peak hours.
- **Operational Oversight**:
- Monitor dining room and service areas to ensure cleanliness and readiness for guests.
- Ensure compliance with health and safety regulations.
- Manage inventory levels of dining supplies and coordinate with the kitchen and procurement teams.
- **Service Quality Control**:
- Inspect table settings, including table linens, utensils, and condiments for cleanliness and proper placement.
- Ensure that food and beverages are served according to the hotel's standards.
- Conduct regular evaluations of staff performance and provide feedback.
- **Administrative Duties**:
- Handle cash transactions, billing, and guest checks accurately.
- Maintain detailed records of guest preferences and feedback.
- Assist in budgeting and financial planning for the dining department.
**Qualifications**:
- **Education**:
- High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
- **Experience**:
- Proven experience in a supervisory role within the hospitality or food and beverage industry.
- Strong knowledge of dining service operations and guest service principles.
- **Skills**:
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving skills and attention to detail.
- Proficient in the use of point-of-sale (POS) systems and other dining management software.
- **Physical Requirements**:
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
Personal Attributes
- Friendly and approachable demeanor.
- High level of professionalism and integrity.
- Ability to work under pressure and adapt to changing environments.
- Passion for delivering outstanding guest experiences.
Working Conditions
- The position may require working evenings, weekends, and holidays.
- The Hotel Captain will primarily work in the dining areas of the hotel but may also assist in other departments as needed.
This job description provides a broad overview of the responsibilities and qualifications required for the Hotel Captain position. The role may involve additional duties as necessary to support the hotel's operations and guest satisfaction objectives.
Pay: ₹20,000.00 - ₹22,000.00 per month
**Experience**:
- total work: 1 year (preferred)
Work Location: In person