Operations Client Service Associate 2

1 month ago

Bengaluru, India State Street Full time

Asset Owner Services: State Street : Senior Associate

Why this role is important to us:
The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients.

What you will be responsible for:

- Individual Contributor
- Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls
- Provide timely accurate management reporting and issue log maintenance, under moderate supervision
- Research and resolve exceptions and issues
- Escalate unresolved issues to management as required
- Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
- Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
- Ensure appropriate records of daily and monthly activities are kept
- Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
- Oversee the adherence to Standard Operating Procedures
- Maintain knowledge of current alternative procedures and processes
- Assist with workflow management and technology enhancement, make suggestions to streamline operations
- Document any updates or changes to formal procedures, databases, etc.
- Participate in projects as well as prepare and verify information for those various projects/special requests as directed
- Train, develop and motivate new staff
- Coordinate and supervise work efforts when multiple Associates are needed to complete work
- Provide coaching and development opportunities to staff, participate in individual on-going training and development
- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Perform duties of Associates if required, perform other duties as assigned.

What we value:
These skills will help you succeed in this role:

- Client focus: - Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
- Leadership Focus - Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
- Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- Performance Focus: Provide excellent service to clients through a results-oriented mindset
- Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Qualifications:

- Equivalent to a BS degree in Finance, Business or related field.
- At least 6 years of related Custody and/or Fund Accounting experience
- Knowledge of securities language and legal requirements.
- Good interpersonal, organizational and management skills.
- Solid understanding of operational functions within Custody and/or Fund Accounting

Additional requirements:

- Must have strong Excel and PowerPoint skills
- Must be able to work in a fast paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
- Must possess strong verbal and written communication skills.
- Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output
- Must be highly organized with strong attention to detail

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