Customer Service

2 weeks ago

Mumbai, India Adecco Full time

**Job description**

**Requirement**:
**1. Inbound Executive for a leading Bank.**

**2. Face 2 Face Interview.**

**3. Location - Thane ( Maharastra) ( people in thane who can go for F2F interview only apply.**

**4. Qualification - Any Graduate/ Awaiting results**

**5. Age Limit - Max 30 years, above 30 kindly do not apply**

**6. Good communication skills ( Excellent in English)**

**7. Experience - Any calling/ Tele calling experience would do.( inbound/ out bound ) anything is**

**8. 3 rounds of interview.**

**a. Written test ( Very basic could be cleared by an average person also)**

**b. Business round**

**c. HR round.**

**9. Salary - Upto 4.5 Lakhs + Incentives ( upto 50% of the salary)**

**Females only day shift, males rotational shift (any 9 hrs out of 24 hrs)**

**People working for night shift would be getting transport allowance 300/ day + night shift**
**allowance. ( Day shift no transport allowance.)**

**10. Notice Period
- Immediate joinee to max notice 15 days, above 15 days do not apply.**

**All the rounds will happen in the same day, and you would get to know whether you are selected or rejected on the same day itself.**

**Job Role**
- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

**Job Type**: Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tele Calling: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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