International Voice Process Customer Service
3 weeks ago
Greetings for the day
Congratulations, We are shortlisting your profile for the role of Process Specialist.
Process-International Voice Process || Customer Service
Required Experience: Any graduate with minimum 2 Year in International Voice Process.
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
Package: Upto 5.5 LPA + Variables
Notice: Immediate Joiner Only
Work Mode: Work From Office
Shifts: 24/7 Shifts
Working Days: 5 Days Working, 2 Days off
Location: Bangalore
If Interested ,Contact below:
HR Jiya:
7357482969
HR Mahak: 9257655181
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹550,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Shift allowance
Work Location: In person
**Speak with the employer**
+91
7357482969
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