Front Office Associate
3 weeks ago
**Front Office Associate**
We are looking for a capable and friendly front office associate to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors.
1. Guest Services:
- Greet guests with a warm and friendly demeanor upon arrival.
- Assist guests with the check-in and check-out process, ensuring accuracy in reservations and payment details.
- Provide information about hotel amenities, services, and local attractions to guests.
- Handle guest requests promptly and effectively, striving to exceed guest expectations.
2. Reservation Management:
- Manage hotel reservations, including bookings, cancellations, and modifications.
- Ensure accurate input of guest information and preferences into the hotel management system.
- Coordinate with other hotel departments to fulfill guest requests and special requirements.
3. Communication:
- Relay messages and information accurately to guests and other hotel departments.
- Address guest complaints and concerns in a timely and empathetic manner, escalating issues to supervisors if necessary.
4. Cash Handling and Billing:
- Handle cash, credit card transactions, and other forms of payments accurately.
- Prepare and present bills and receipts to guests, ensuring all charges are correct.
- Reconcile cash drawer and report any discrepancies to the supervisor.
5. Administrative Tasks:
- Complete various administrative duties, including filing, data entry, and maintaining guest records.
- Assist in preparing daily reports and occupancy forecasts.
- Maintain a neat and organized front desk area.
6. Security and Safety:
- Monitor the premises and report any suspicious activities or security concerns to the appropriate authorities.
- Follow hotel security and safety protocols to ensure the well-being of guests and staff members.
7. Team Collaboration:
- Collaborate with other front office staff, housekeeping, and maintenance teams to ensure seamless guest experiences.
- Communicate effectively with colleagues and supervisors to address guest needs and resolve issues promptly.
8. Upselling and Promotions:
- Promote hotel services, upgrades, and special promotions to guests during the check-in process.
- Encourage guests to participate in loyalty programs and provide information about membership benefits.
**Requirements**:
- High school diploma or equivalent qualification; additional certification in hospitality or related field is a plus.
- Previous 1-2 years experience in a front office or customer service role, preferably in the hotel industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations and multitask effectively in a fast-paced environment.
- Customer-oriented mindset with a focus on providing exceptional service to guests.
- Professional appearance and conduct.
**FRESHERS ARE MOST WELCOME ** ( Both Boys and Girls )**
**Walk-in drive (17-11-2023 & 18-11-2023) - Between 10am to 5pm**
**Holiday Residency**
346, Thudiyalur Road, Saravanampatti, Coimbatore - 641035.
**Salary**: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9514440120
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