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Reservation Executive

4 weeks ago

Gurugram Haryana, India Holiday Inn Express (Unite of Barque Hotels Pvt Ltd Full time

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

- Be you by being natural, professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile

**Duties **and responsibilities

Financial returns:

- Sell the hotel products and services using up-selling and suggestive selling techniques
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports

People:

- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.

Works with superior on manpower planning and management needs.
- Works with superior in the preparation and management of the Department’s budget

Guest Experience:

- Answer any guests' enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Process amendments to reservations such as extensions, early departures,
- Manage “no show” reservations by investigation and recording of same
- Accept wait list reservations
- Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
- Handle Telephone Enquires efficiently and effectively

Responsible Business:

- Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.

**Qualifications** and requirements

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

**Salary**: Up to ₹35,066.94 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person